Job Description

Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our unique position as one of the country\'s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.The Coordinator, Customer Support is responsible for the coordination, and scheduling of the efficient day-to-day operation of installation, Service & Preventative Maintenance. This includes the capturing and entry of customer information, interfacing with the customers, completing client quotes, completing customer quality calls, ordering and tracking equipment parts, scheduling and follow up of the appointments with the customers and responding/troubleshooting for clientRESPONSIBILITIES:\xc2\xb7 Schedule and coordinate Installations, Service Repair and Preventative Maintenenace, including outside calls\xc2\xb7 Answering telephone calls and e-mails to assist the internal/external customers with their questions and concerns\xc2\xb7 Liaison with customers, store managers and employees to ensure full resolution to inquiries and problems\xc2\xb7 Ensure all customer orders and requests are processed to the highest standards from start to finish\xc2\xb7 Complete follow up quality calls to confirm customer satisfaction. Escalate issues where appropriate\xc2\xb7 Purchasing and inventory control as per policy and applicable processes\xc2\xb7 Process warranty claims with suppliers if applicable\xc2\xb7 Interface and obtain authorizations from third party funding agencies where applicable\xc2\xb7 Prepare customer quotes\xc2\xb7 Provide customer invoices if requested\xc2\xb7 Administer Customer Quality Calls\xc2\xb7 Provide weekly and monthly metrics on deliveries, service calls and other relevant KPIs.\xc2\xb7 Comply with all health and safety regulations\xc2\xb7 Comply with policy and procedures- Backup for Stoe administor- Invoicing Preventative Maintenance, Service & Parts Order\xc2\xb7 Maintain filing system for all repair and delivery requests and quotes\xc2\xb7 Perform other duties as requiredREQUIRED SKILLS AND EXPERIENCE:\xc2\xb7 College degree or 3 years\xe2\x80\x99 experience in a related position\xc2\xb7 Proven customer service background\xc2\xb7 Excellent verbal and written communication skills\xc2\xb7 Outstanding customer service skills\xc2\xb7 Proven track record of quick, efficient, problem solving abilities\xc2\xb7 Computer literacy an asset with advanced knowledge of excel an assetOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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