Job Description

Req ID: 27180
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 10/14/2025
Job Summary
Reporting to the Supervisor, Collections, the successful candidate will be an integral member of the Collections team. This team is responsible for the collection of miscellaneous City Accounts Receivables, Provincial Offence Act fines, Property Taxes and the Municipal Accommodation Tax.
Duties and Responsibilities

• Identify and monitor delinquent accounts and determine applicable collection activities.
• Prepare analysis to monitor, measure and report on the various types of accounts to provide regular updates.
• Act as a point of contact for key stakeholders.
• Provide quality customer service by responding to internal and external customer inquiries.
• Prepare and issue all related correspondence.
• Post and track remittances.
• Maintain and update information regularly.
• Calculate appropriate fees, charges, penalty and interest to apply to accounts where applicable.
• Perform monthly reconciliations for various areas.
• Negotiate payment arrangements with customers on accounts in arrears.
• Coordinate with Legal Services for the resolution of any collection issues and legal action.
• Establish an annual audit process and oversee external auditors in the delivery of the audit program.
• Oversee the appeal process and write-offs.
• Perform other duties as assigned.

Skills and Qualifications

• Completed post-secondary degree/diploma with a focus in finance, accounting, business, public administration or a related field.
• Minimum four years related experience in customer service, credit and collection.
• Previous experience in municipal taxation, provincial fines, accounts receivable and/or bankruptcy is an asset.
• Completion of the Municipal Tax Administration Program is an asset.
• Knowledge and understanding of relevant legislation, procedures, by-laws and policies including but not limited to the Municipal Act, Provincial Offence Act, and Collections.
• Exceptional verbal and written communication with the ability to handle sensitive and controversial issues with tact and diplomacy.
• Excellent interpersonal and negotiating skills with an emphasis on customer service.
• Strong technical, research, analytical and report writing skills an asset.
• Proficient computer skills specifically with SharePoint, Excel, Word, Outlook and WebEx.
• Experience with SAP, TXM Tax Manager, INFOR, CAMS, ICON, Crystal and Municipal Connect is an asset.
• Demonstrated organizational and time management skills to meet deadlines and work under pressure.
• Must be flexible with rotation of duties and hours of work.
• Ability to manage a variety of duties simultaneously and effectively.
• Hybrid work environment with regular attendance at City Hall.

Hourly Rate/Salary: $ 69,080.00 - $ 92,107.00
Hours of Work: 35
Work Location: Civic Centre - 300 City Centre Drive, Mississauga - Hybrid office environment with regular attendance at City Hall as per City policy (onsite presence 3 days a week)
Department/Division/Section: CPS/Corporate Services Dept , CPS/Finance Division , Revenue and Taxation
Non-Union/Union: Non Union
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City's commitment to .
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following and have it emailed to citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Skills Required