Job Description

Position Type: Permanent
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Closing date: 2025-09-29
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Full careers. Full lives.
Join the Medavie Health NL Team
Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.
If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.
Reporting to the Manager, Clinical Services, the Coordinator, Clinical Quality maintains and continually updates the design, development and implementation of the Continuous Quality Improvement (CQI) program focusing particularly on the areas of clinical excellence and patient and community satisfaction; initiates internal clinical investigations; develops and undertakes reviews and audits to ensure policies, procedures and standards are adhered to; undertakes research and develops collaborative networks with outside stakeholders; and develops recommendations to track and report on information gathered.
The Coordinator, Clinical Quality is crucial to the development and maintenance of a systematic clinical care review program. It includes the responsibility of conducting random and targeted audits to assess compliance with approved patient care guidelines, documentation standards and service performance targets to identify deficiencies, anomalies, risks, and gaps; and to identify, recommend, and implement corrective action that could be at the individual (e.g. training interventions) or system (e.g. policy changes) levels.
Role & Responsibilities

• Design and implement risk management initiatives covering clinical service delivery and patient care equipment aspects of paramedic services.
• Facilitate ongoing change and process re-engineering within a performance-based, continuous quality improvement system and follows up to ensure that interventions undertaken are effective and identified issues/concerns are resolved.
• Manage and direct Field Training Paramedic workload and monitor performance based on contract agreement in relation to retrospective call documentation reviews.
• Complete Patient Care Report (PCR) audits, field assessments, as well as feedback to employees. Ongoing assessment of service rendered against established procedures, protocols, and standards to identify areas of deficiency and non-compliance. Using these findings, makes recommendations for emerging training needs for Advanced Care Paramedics (ACPs), Primary Care Paramedics.(PCPs), and Emergency Medical Responders (EMRs)
• Provide input on annual paramedic clinical performance evaluations, new employee/probationary evaluations, recommending extensions or remediation, and issuing congratulatory letters.
• Undertake research and work collaboratively with the Office of the Provincial Medical Director (OPMD) and provincial paramedic organizations to identify, assess, evaluate, and recommend clinical and professional standards and protocols appropriate to Newfoundland and Labrador.
• Develop proposals, strategies, and recommendations, based on industry benchmarks, best practices, and OPMD requirements.
• Complete scheduled and ad hoc reports internally to Senior Management Team (SMT) as well as externally to OMPD and Department of Health and Social Services and other partners as required.
• Assist in identifying professional development priorities and/or prepares and delivers presentations because of trends identified during audits or investigations.
• Identify, recommend, and support the development of new employee orientations, new policies, procedures, and policies mostly as they relate to paramedics and EMRs.
• Supervise, gather, and analyze clinical and operational data and statistics as well as maintain reporting mechanisms.
• Audit and review for compliance policies and procedures to mitigate risk and enhance service delivery.
• Initiate and conduct clinical reviews, resolving and reporting on applicable patient or external partner service inquiries and unusual clinical occurrences encountered by paramedics and EMRs.
• Support investigations of more complex and/or high-profile complaints, occurrences, and incidents.

Qualifications & Requirements
Education/Experience

• Post-secondary education, plus successful completion of an approved Primary Care Paramedic Program.
• At a minimum, Registered with Newfoundland and Labrador Paramedicine Regulator (NLPR) as a Primary Care Paramedic. Registered as an Advanced Care Paramedic is an asset.
• Minimum five years of paramedic field experience.
• Previous Leadership role is considered an asset.
• Experience in quality assurance/improvement and investigatory and auditing techniques working with outcome-based goals is considered an asset.

Knowledge/Skills

• Ability to analyze data emanating from a variety of sources.
• Innovative and creative in developing quality assurance and improvement programs.
• Work with a variety of software application to support data collection, analysis, and presentation.
• Exceptional written and verbal communication skills, including presentation skills.
• Project management and time management skills.
• Interact effectively with others.
• Problem solver, self-directed, independent, and resourceful.
• Well, organized with a high level of attention to detail.
• Leadership abilities with a proven track record for inspiring and motivating others.

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Who we are
MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.
Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.
We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.
If you share our mission of improving the wellbeing of Canadians, join our team.
What it's like to work with us
We are more than just a workplace - we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.
We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job -- you'll find a pathway to a full and rewarding career.
We welcome diversity
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.
We put safety first
Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.

Skills Required