Job Description

Overview:
Looking for a co-op student in the field of Information Technology available for 8 months starting January 2026 What you will be doing:

• Provide first-level IT support, including troubleshooting hardware and software issues, and supporting daily IT operations for all employees
• Install and support PC hardware and software, ensuring that all systems are functioning optimally
• Engage with end-users to collect requirements for feature enhancements aimed at optimizing system performance, improving processing speed, and enhancing overall user experience and interface usability
• Conduct system tests, troubleshoot customer issues and help correct software defects
• Create customer software manuals and project documentation

Create user guides, training materials, and documentation for common IT issues * Continuously improve the knowledge base to empower employees to resolve basic issues independently

• Manage hardware assets in the asset management system, keeping accurate records of all equipment
• Identify areas for improvement in IT processes and systems
• Stay updated on emerging technologies and suggest enhancements
• Be proactive in preventing potential IT issues and optimizing existing workflows
• Assist in creating reports, dashboards, and other visualizations to clearly articulate progress, statuses, and risks
• Perform other duties as assigned

What we are looking for:

• Pursuing a diploma (preferred) or university degree in one of the following areas: Computer Networking, Computer Science, Management Information Systems, Software Engineering, or other related discipline
• Project coordination or customer service experience will be considered a definite asset
• Excellent interpersonal skills and ability to work well with all levels of internal management and staff, as well as outside clients and vendors
• Flexibility
• Excellent problem-solving and analytical skills for figuring out how different software components work together
• Ability to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff
• Ability to prioritize issues

Why work for us:
Some of the benefits you may be eligible for as an employee are:

• Comprehensive compensation package and paid time off program
• Industry leading 401(k)/RRSP
• Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
• Wellness benefits & Employee Assistance Program
• Tuition Reimbursement Program

We are an EEO/ADA/Veterans employer.

Skills Required