Job Description

COO/Integrator Operational Leadership:

• Oversee day-to-day operations to ensure efficiency and effectiveness.
• Develop and implement operational policies and procedures.
• Streamline processes to improve overall workflow and productivity.
• Align with the Visionary.

Team Management:

• Lead and manage teams within the brokerage, including sales, marketing, and administrative staff.
• Foster a positive and collaborative work environment.
• Lead, coach and maintain accountability for the vision/quarterly goals.

Financial Management:

• Work closely with the finance department to manage budgets and financial performance.
• Analyze financial reports and key performance indicators to make informed decisions.
• Implement cost-saving measures without compromising quality.

Strategic Planning:

• Collaborate with the executive team to develop and implement the company\'s strategic plan and V/TO.
• Align operational strategies with overall business objectives.
• Monitor industry trends and adjust strategies accordingly.

Technology and Systems:

• Oversee the implementation and optimization of technology systems, including CRM software, transaction management tools, and other relevant platforms.
• Ensure that the brokerage stays up to date with technological advancements in the real estate industry.

Compliance and Risk Management:

• Ensure that the brokerage complies with all relevant laws and regulations.
• Develop and implement risk management strategies.
• Establish and maintain relationships with legal professionals to address any legal issues.

Client and Stakeholder Relations:

• Collaborate with the sales and marketing teams to enhance client satisfaction and retention.
• Build and maintain relationships with key stakeholders, including real estate agents, clients, and business partners.

Performance Measurement:

• Implement performance metrics and key performance indicators (KPIs) to evaluate the success of operational strategies.
• Regularly report to the executive team on operational performance.

Problem Solving:

• Address operational challenges and troubleshoot issues as they arise.
• Implement solutions to enhance efficiency and resolve conflicts.

Communication:

• Ensure clear communication between different departments and teams.
• Act as a liaison between the executive team and other employees.

Preferred Requirements:

• Excellent knowledge of excel, word, Microsoft Office software and Microsoft Teams.
• Experience in Real Estate (Webforms, Skyslope, BrokerBay, KWAR MLS, and CRM Software are all assets).
• Excellent writing, presentation and communication skills
• Strong attention to detail and problem-solving skills
• Ability to take an idea and execute on it.
• Positive attitude, detail and customer oriented and organized.
• Previous CRM experience considered an asset.
• Knowledge of organic and paid social media campaigns.
• Light graphic design.
• Participate in community building events, both in and out of office hours.
• Keep up to date with trending topics and adapt to social media strategy to boost social media traffic.
• Completion of high school and post-Secondary education.

Job Type: Part-time Salary: $50.00-$100.00 per hour Expected hours: 10 \xe2\x80\x93 20 per week Benefits:

• Company events
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Waterloo, ON N2L 5Z7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Work Location: Hybrid remote in Waterloo, ON N2L 5Z7