Job Description

Position

Contracts Administrator

Location

Mississauga, Ontario



Contracts Administrator

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren\xe2\x80\x99t satisfied with keeping pace with today\xe2\x80\x99s complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement. Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

The Contracts Administrator administers, maintains, and processes customer\xe2\x80\x99s contract data in adherence to the Company\xe2\x80\x99s Policy and Standard. Responsible for understanding and adhering to the specific requirements of the Policy and Procedures of the Quality Management System pertaining to Ricoh Canada Inc. The position also ensures accuracy and performs all customer Master and billing data management.

Job Duties - Responsibilities:

• Setting up new Business Partners for all the branches
• Updating existing Business Partners from internal & external customer requests
• Resolve Customer Issue Logs assigned
• Daily/Monthly customer master records file reporting.
• Always ensures the accuracy and quality of Business Partners
• 100% completion of all tasks assigned within the set deadline
• Manual meter entry and meter reads electronic uploads into BaaN
• Process contract audits and validation against paperwork and system
• Customer Data Record Cleansing
• Audits all cash sales, leases, rentals, renewals, and exchanges.
• Processes approved contract cancellations and adjustments.
• Takes ownership and quick action to research and resolve customer issues.
• Always ensures the accuracy and quality of billing.
• Actions reports provided by the Operations Leader
• Attends project meetings and provides input as required.
• Leads User Acceptance Testing for system development.
• Interfaces with auditors to ensure compliance with Company policies and procedures.
• Supports process improvement initiatives, projects, and CMS
• Support departmental process documentation, as required
• Other duties as assigned by management

Continued

Qualifications:

• Post-Secondary Education
• Minimum of 4 years\xe2\x80\x99 related experience Business Administration

Knowledge, Skills and Abilities:

• Excellent Customer Service skills
• Excellent interpersonal, verbal and written communication skills
• Team player, communicative and self-starter
• Strong problem solving and organizational skills
• Demonstrates ability to work effectively with individuals at all organizational levels, both internally and externally
• Ability to work on and manage multiple priorities simultaneously, work with frequent interruptions and meet established deadlines
• Strong analytical skills, with the ability to gather and weigh facts and information from many sources, draw conclusions and make recommendations to management
• Strong attention to details
• Strong computer literacy BAAN, Microsoft O365, (Outlook, Power Point, Word and Excel)
• Basic Accounting and Mathematical Skills
• Accurate keyboarding skills

Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies\' optimizing their end-to-end business solutions.

Ricoh