Job Description

A growing global company. Endless career and development opportunities.

When you join Ritchie Bros., you\xe2\x80\x99ll be part of a diverse, global team that\xe2\x80\x99s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at .

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you\xe2\x80\x99re out in the field or back at your office, you\xe2\x80\x99ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We\xe2\x80\x99re looking for an IT Operations Analyst and is eligible for a fully remote work arrangement.

This is a contractor position.

The Opportunity:

The IT Operations Analyst will be responsible for ensuring that the performance obligations of in-house computing systems are met, and specifically for driving SCCM administration activities.

In this role you\xe2\x80\x99ll:

Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues.

Participate in projects and program initiatives as technical SMEs in the areas of desktop computing, configuration and equipment setup, images and software installations, support and productivity tools, monitoring and automated updates.

Install new software releases and system upgrades, and participate in release management planning.

Planned, tested, and install system updates and assisted with coming up with the annual Operations roadmap for upgrades.

Participate in the planning of hardware refreshes

Assist database administrators, programmers, software engineers, and network analysts in the deployment and performance analysis of new systems and enhancements to existing systems.

Work within the production change control process.

Ensure ITIL practices are adhered to at all times.

Evaluate and install patches on the desktop (install-only on the server).

Provide tier 1/2 support for the firewalls and switches.

Responsible for image creation and maintenance (after the base image is created).

Responsible for job scheduling, Windows print services, basic filer administration, and User ID administration.

Perform system backups and recovery.

Maintain data files and monitoring system configuration to ensure data integrity.

Monitor and respond to network outages.

Monitor production batch processing, workflows, etc. for successful completion.

Document application job flows.

Gather and analyze data in support of systems management, maintenance, and performance.

Generate and compile reports, complete with probable causes and possible solutions to systems issues.

Provide tier 2 system support and ticket resolution.

Provide tier 1 system support and ticket resolution when needed.

Perform in-depth tests, including end-user reviews, for modified and new systems.

Analyze day-to-day functions and processes of software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications.

Identify and resolve operating system issues in order to maintain services, enhance capabilities, and prevent system outages.

Responsible for Sharepoint, SCCM, and ServiceNow administration activities.

Maintain and update operational documentation.

Support and participate in SOX control audits

Provide support and backup coverage for the IT Field Services team

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here\xe2\x80\x99s what you bring:

College diploma or university degree in the field of computer science, information science, or management information systems and five to seven (5-7) years related work experience.

Proven experience in the operation and analysis of hardware, software, and standards.

Sharepoint Online administration/development experience

Intermediate skills and current experience with SCCM 2016

Administration/hands-on experience with some/all of the following:

MDM - InTune/EMS

ServiceNow

Office 365/Exchange Online

Active Directory

SentinelOne (or similar enterprise cloud AV solutions.

Hands-on experience in some/all of the following:

OS Imaging/Deployment

Software/Application packaging

Script writing (Powershell)

Database scripts (SQL)

Configuration files

Patch management (Software/Windows Update)

Familiarity and practical application of cyber security fundamentals.

Familiarity and practical application of ITIL practices in the areas of Incident, Problem, Change, Release, and Asset Management.

Experience supporting Apple products in an enterprise environment would be an asset (iOS and MacOS devices).

Excellent analytical, problem-solving, and mathematical skills.

Excellent written and oral communication skills.

Excellent listening and interpersonal skills.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Flexibility to react quickly to changing business conditions.

Ability to communicate ideas to technical and non-technical audiences

Logical and efficient.

Highly self motivated and directed.

Keen attention to detail.

Strong customer service orientation.

Experience working in a team-oriented, collaborative environment.

Strong sense of community and teamwork.

Proactive, highly productive and willing to learn and adapt.

This job will require you to:

Work rotational shifts.

Work rotational on-call work.

Assist with support calls.

Sit for extended periods of time.

Lift and transport of moderately heavy objects, such as computers and peripherals.

International Travel may be required (including local trips between sites in the Lower Mainland).

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through , we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

If you required any accommodations, please send an email to: .

Ritchie Bros