Job Description

CONTINUOUS IMPROVEMENT OFFICER

WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits


Competitive salary and benefits package. Defined-benefit pension plan. Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life


and community.

Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.



Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,

commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.



Reporting to the Customer Performance and Value Delivery Supervisor, the Continuous Improvement Officer will be joining a newly

established team that is responsible for measuring customer expectations and business performance while delivering quality and

measurable improvement with speed for the benefit of our customers. This newly created role will be a critical enabler in achieving

key components of Manitoba Hydro's strategic plan. The Continuous Improvement Officer will be the expert and ambassador in

business process re-design responsible for identifying, leading, designing and implementing continuous and sustainable process

improvements with a focus on policies, systems and processes, tools and technology and customer strategy to support the goal of

becoming more responsive, trusted, and customer-centric.

Responsibilities:


Works with other Continuous Improvement Officers, the Department Manager and Business Unit stakeholders to develop,

evaluate and prioritize initiatives identified in the Customer Solutions & Experience Business Unit.
On an annual basis, works with stakeholders in the Customer Care, Customer Experience & Value Enablement and Energy

Service Advice and Products divisions to refresh their Business Unit Roadmap by assessing strategic relevance, priority and

sequence.
Lead cross-functional teams using process improvement techniques to implement initiatives by documenting business

processes; recognizing performance gaps and conducting root cause analysis; using empirical models, data, analytics and

insights to identify opportunities to automate, centralize, eliminate or standardize processes/policies; and recommending,

designing and implementing solutions to meet service-level requirements and deliver operational efficiencies for

re-investment.
Responsible to define initiative success criteria to monitor initiative outcomes and to ensure expected benefits are realized

according to the initiative's business case.
Responsible to communicate project performance results and KPIs to senior management and project/program steering

committees; and to proactively monitor outcomes, objectives, and milestones to identify and mitigate risks and deliver results

on-time, on-budget, and in-scope relative to approved project plans.
In consultation with stakeholders, will be accountable to develop communication plans and support change management

plans to ensure success in the implementation of initiatives and realization of intended outcomes.
Will be responsible for providing insight, training, and coaching on process improvement methods to project teams and

stakeholders to ensure initiatives are implemented successfully and to support the transformation of Customer Care into an

organization that values continuous improvement and operational excellence.
Will validate and proactively identify new opportunities that align to the strategic needs to support Manitoba Hydro's Corporate

Strategy to achieve business outcomes and to meet the evolving expectations of employees and customers.
Accountable for the maintenance of tools used to manage initiative delivery, outcomes, and benefits (e.g. business cases,

project charters, project plans, and risk / issue / decision logs).
In consultation with the Department, Division, and Business Unit, will participate in annual and quarterly business planning

process.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY


Reference Code: CO57050904-03

Qualifications:


A four-year degree in a related discipline from a university of recognized standing plus four years related experience;

OR
A two-year diploma in a related discipline from an institution of recognized standing plus seven years related experience.

Proven demonstrable experience, training and/or certification in process improvement, continuous improvement, and/or

business transformation (e.g. Lean Six Sigma) is preferred.
Experience in a supervisory or leadership capacity would be an asset. Proven demonstrable experience, training and/or certification in change management (e.g. Prosci ADKAR) would be an asset. Proven demonstrable experience, training and/or certification in project management (e.g. PMP or PRINCE2) would be


beneficial.

An agile, detail-oriented planner with the ability to organize and control the schedule of critical activities of various concurrent

work assignments with a minimum of supervision to ensure aggressive project timelines are met.

A creative problem solver who is comfortable being hands on with demonstrated high proficiency and experience in

developing business processes, and driving continuous improvement through leading, facilitating and implementing process

improvement initiatives involving multiple stakeholder groups.


An analytical thinker able to prioritize and manage multiple projects or work assignments, and able to anticipate and

proactively mitigate risks and challenges to achieving stated project goals by devising solutions to broadly defined objectives.
Ability to perform in a leadership role effectively and to diplomatically influence cross-functional and cross-disciplinary teams in

acting upon recommendations to achieve stated outcomes.
Proficiency with current software for collaboration, flowcharting, project scheduling and progress monitoring, spreadsheets,

and financial reporting.
A working knowledge of Customer Care business processes, policies and systems would be beneficial.

Salary Range



Starting salary will be commensurate with qualifications and experience. The range for the classification is $43.35-$59.82 Hourly,

$83,070.78-$114,625.68 Annually.

Apply Now!



Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is JULY 14, 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations

during the recruitment process.