Job Description

You're a natural storyteller with expertise in writing and language. You recognize the value of clear communication and thrive on creating technology that helps people accomplish their goals. As a skilled Content Designer, you love to collaborate closely with others to ideate and craft intuitive experiences. You're excited about advances in AI and comfortable navigating complexity and the evolving best practices of a rapidly changing field.



We're looking for a creative and tech-savvy

Content Designer II

to join the Collaborative Apps and Platform organization on the Viva Engage team. In this role, you'll lead end-to-end content design and strategy across product experiences, including messaging frameworks, naming, content patterns, terminology, audits, information architecture, UI strings, and in-product guidance. You'll contribute your language expertise to improving LLM outputs and evaluation frameworks. You'll also contribute to design systems and help evolve our content standards to support a global, diverse user base. Throughout your product-making, you'll partner closely with designers, PMs, researchers, engineers, and applied and data scientists to shape intuitive, inclusive, and scalable experiences.



Our team brings warmth, humanity, and clarity to the conversation we have with millions of customers through our product experiences. We drive ethical design choices and build technical capabilities with a special focus on accessibility, privacy, security, and responsible AI. Content Designers are the voice of Microsoft products.



If you're passionate about designing with words and about creating powerful yet effortless experiences to help customers achieve more, we'd love to hear from you.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Develop brilliantly clear UX language that adheres to the Microsoft voice and tone principles; including labels, onboarding flows, promotional messages, error messages, and instructional guidance that supports the full end-to-end product experience. Define and develop AI system instructions that guide LLM experiences and ensure quality AI output. Define and drive the vision for product language and content for a set of experiences and products. Create clear guidelines to document your strategy, and establish best practices and principles to ensure cohesive, user-centered narratives. Lead projects by identifying opportunities, setting priorities, and managing partners to ensure successful outcomes. Collaborate with designers, researchers, product managers, and engineers to define requirements against core user journeys. Lead workshops with cross-functional partners and present work to leadership. Help develop UX concepts or early-stage experiences. Weave user insights, engineering constraints, business needs, and platform constraints into your content design. Understand and effectively use our content model, content types, style guide, and brand voice. Provide data-informed insights to improve existing experiences. Proactively communicate priorities and trade-offs--and adjust as you get feedback. Represent the content design discipline with composure, curiosity, humility, and a growth mindset. Understand the broader context of your work and always map your activities to both customer needs and business goals. Evangelize brand, voice, style, and UX standards among partner teams to raise content and product quality. Be comfortable with ambiguity, know your strengths, and have a point of view. Provide leadership and mentorship to other Content Designers.

Qualifications

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Required Qualifications:

Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 1+ year(s) experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing + OR equivalent experience.
2+ years of combined experience in product design, content strategy, brand/digital marketing, e-commerce, editorial--whether in-house, agency, consulting.

Preferred Qualifications:

Experience creating AI-specific frameworks (conversational AI responses to user inputs and prompts). Experience or training in Design Thinking methodology. Experience in customer research. Experience creating products for large enterprises preferred. Experience with prompt engineering/creation preferred. Solid partner management skills. Solid design portfolio of both personal and team-based work that demonstrates the ability to handle complex and novel user experiences with creativity and excellent execution. Proficient with Figma and Microsoft Office products.


Content Design IC3 - The typical base pay range for this role across Canada is CAD $85,000 - CAD $166,800 per year.
Find additional pay information here:


https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Microsoft will accept applications for the role until October 8, 2025.


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.