Job Description

We invite you to join a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap region.

As a

Contact Centre Specialist

, you will assist our members over a variety of communication channels, uncovering and understanding their needs and life events, and making the appropriate connections within the SASCU team.

What you'll do:

Take personal responsibility for delivery of the SASCU Member Experience and contributes to a warm and welcoming environment over telephone, electronic, and digital channels. Deepen member relationships through identification of opportunities and personalized connections through contact channels. Advise members on a range of available products and services. Acknowledge member concerns and take appropriate action to resolve them. Respond to and process non-cash member transactions. Support networking activities to build our membership base and have a positive impact on the community. Support organizational goals by meeting sales and referral targets.

What you'll bring:

1 year of sales experience in a service-oriented environment. Demonstrated sales skills. Excellent communication skills including the ability to listen and convey information in a clear and welcoming manner. Strong problem-solving and analytical ability. High comfort level with technology and proficiency with digital systems. Attitude of continuous learning and development, including commitment to complete relevant training (including university level courses) within 1 year of attaining the position.

We invest in our employees by offering:

A competitive base salary ($25.31 - $31.64 hourly) plus performance-based incentive pay, and a pension plan with SASCU matching all funds. Comprehensive group benefits coverage including extended health and dental care, life and disability insurance, and an Employee Assistance Program. Flexible spending account for additional health and personal wellness activities and expenses. Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering. Opportunities for career growth, financial assistance for training and development, and rewards and recognition. Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.
This is a temporary part-time (18 - 37.5 hours per week), Monday-Saturday position working within the 8am-8pm operating hours of the Contact Centre. This 11-month opportunity is an excellent way for a community-minded individual to start their career within a successful and growing organization. If this sounds like you, let us know!

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment based solely on their qualifications, training, and experience as they relate to the position, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.

Job Types: Part-time, Fixed term contract
Contract length: 11 months

Pay: $25.31-$31.64 per hour

Expected hours: 18 - 37.5 per week

Benefits:

Casual dress Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Tuition reimbursement Vision care Wellness program
Ability to commute/relocate:

Salmon Arm, BC: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Call center: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person