Job Description

Competition Number
P13566


Posting Title
Contact Centre Representative


Classification
Band 4


Location
Saskatchewan Polytechnic Administrative Offices


Other Location(s)
Saskatchewan Polytechnic Administrative Offices


Building



Other Building



Date Posted
01/06/2023


Closing Date
01/17/2023


JIQ #
50059


Start Date
01/06/2023


End Date
06/30/2023


Open Until Filled
Yes


Ongoing
No


Category of work
Casual


Bargaining Unit
Professional Services


Hours of Work
To be Assigned


Salary Range
$21.31 - $25.49 per hour


Temporary Market Stipend



Incumbent



Total Assigned days (AC) / Total Hours per biweekly pay
Less than 29 Occasions


Posting Status
Open


Please note that this position is in Saskatoon, successful candidates will be based at the Sask Polytech Administrative Offices 400-119 4th Ave. S. Saskatoon.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties



Job Duties
1. Managing incoming phone calls on the 1-866-467-4278 phone line in a professional and courteous manner.
2. Route phone calls to appropriate Sask Polytechnic divisions/departments.
3. Tracking and mailing Sask Polytechnic program information requests and assisting with large mail-outs.
4. Maintain detailed understanding of Sask Polytechnic divisions, departments, and personnel.
5. Provide coverage in the Sask Polytechnic Provincial contact center.


QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE



Specific Accountabilities



Duties



Required Qualifications, Skills and Abilities (QSA)
1. Completion of Grade 12 and a one year recognized certificate in office education, business administration or equivalent or an equivalent combination of recent and relevant education, training and experience.
2. Six months experience working in a busy office environment.
3. Good analytical and customer relations skills.
4. Good interpersonal, communication (listening, oral, writing) and computer telephony skills (i.e. multi-tasking).
5. Intermediate skill level in using word processing, spreadsheet, database, electronic mail computer software packages.
6. Ability to learn and adhere to Canada Post/SPM/courier standards and guidelines.
7. Ability to work independently and/or cooperatively within group settings.
8. Ability to grasp concepts/procedures quickly.
9. Ability to work with a high level of initiative and motivation.
10. Ability to operate multi-line telephone equipment.
11. Demonstrates valuing diversity.


Desired QSA