Job Description

The Kindred team is the heart of our cooperative, bringing our values to life every day. More than financial professionals, we are trusted guides, community builders, and champions of mutual aid. Our dedication ensures that every member experience is shaped by care, integrity, and expertise. Whether offering financial guidance or strengthening community connections, we embody what it means to connect values and faith with finances - working together to INSPIRE PEACEFUL, JUST, AND PROSPEROUS COMMUNITIES.

We are currently recruiting to fill a part-time Contact Centre Representative/ Member Services Support Representative vacancy on our Member Contact Centre team.

Shifts will be scheduled Monday - Friday, approximately 4 hours/day.

Reporting to the Manager, Member Contact Centre, in this role you will provide service, solutions and support to members engaging with Kindred virtually by phone and digital channels. The prompt, professional, knowledgeable service provided is key to helping members make peace with their money. This role involves building relationships with members to understand what they need, letting them know about what Kindred offers that would be of benefit, providing the chosen solution, and connecting them with specialists who can provide further advice to help them achieve their financial goals.

Key Responsibilities:

You deliver exemplary service to members while fulfilling everyday banking requests and are equipped to assist members in navigating online and mobile platforms to complete self-serve transactions. Engaging members in robust conversations, you provide accurate information, advice and solutions to meet members' everyday banking, payment, and basic deposit and investment needs. You recommend solutions that would serve them best and connect them with branch partners when more involved solutions and advice are needed. In collaboration with the rest of the team, you serve as a resource with internal and external members, responding to inquiries by sharing technical expertise, product knowledge, and providing solutions to address situations or concerns.

What to bring

As the ideal candidate, you go above and beyond to exceed the expectations of your members. You are able to establish rapport, can listen and ask probing questions to uncover needs, and are thorough in implementing chosen solutions fostering meaningful relationships even when unable to be face to face. You have excellent telephone etiquette showing empathy, curiosity and professionalism while exercising good judgement and decision making. Great at time management and multi-tasking, you work hard to keep members up to date on progress and follow-up as needed. You will also bring an active commitment to Kindred's shared values and purpose.



You're a great fit for this opportunity if you are passionate about proactively serving others, have strong relationship building and interpersonal skills, take initiative, and have some banking experience as well as an interest in personal development.



You will be part of a collaborative workplace where you'll be asked to participate in the business and share your voice. You'll be expected to continually grow your skills and abilities and to share your expertise and experience with team members.

Plus, you bring your qualifications and experience:

2-4 years of experience in customer service, ideally in retail banking or a contact centre Strong verbal and written communication skills to engage members by phone and email Familiarity with financial products and services an asset Must be available Monday - Friday (approximately 4 hours/day)

Why Kindred

We believe that your life is bigger than any job, so we'll work together to achieve work-life quality and to care for your overall wellness.

For many roles, we offer hybrid and remote options that we can discuss with you.

And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you're joining an engaged workforce at a certified B Corp(TM) that is committed to using business as a force for good(TM) and acting as an advocate for a Living Wage.

Our comprehensive total rewards package includes:

Starting pay rate $22.00/hour Competitive cash compensation (including incentive target) Health/Wellness Spending Account and staff wellness initiatives Group Savings Plan with employer matching Equivalent of 3 weeks vacation (pro-rated) Career growth, training & development opportunities Comprehensive staff benefits on financial products & services

RSVP

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a fit, please apply with your resume and a short note sharing why you're interested in joining Kindred. Your application will be acknowledged and all candidates will be informed when the position is filled.



We look forward to connecting with you!


As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred's values-centred and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.