Job Description

Location Address: 100 Queens Quay East, 9th Floor, Toronto
Number of Openings: 1
Pay:
$65,203.00 - $111,078.00
Job Posting Description:
This is an onsite role #LI-Onsite
Reporting to the Senior Manager, Workplace Investigations, you will be responsible for the confidential case management of complaints and for the provision of education and prevention activities under the LCBO's policy on Human Rights, Discrimination and Harassment and inter-connected policies as well as relevant legislation such as the Human Rights Code, the Ontario Health and Safety Act, the AODA and all interrelated legislation.
As the subject matter expert, you will provide advice to clients and business partners on the handling of formal and internal Human Rights and Workplace Harassment and Violence complaints.
If you enjoy contributing to a safe workplace, then this is the role for you!
About the Role

• Lead the resolution of complex and confidential Human Rights and Workplace Harassment and Violence complaints by conducting unbiased and fair investigations on internal complaints and formal and pre-emptive complaints received through the Senior Manager Workplace Investigations or other designated recipients.
• Conduct interviews, gather, and analyze evidence, assess credibility, document findings, provide recommendations and formal investigative reports with determinative findings in accordance with established legal practices, policies, and collective agreements.
• Prepare high quality, investigation reports and makes recommendations, in accordance with relevant legislation and case law.
• Review and analyze internal and divisional investigation reports on Human Rights and Workplace Harassment and Violence complaints and determines appropriate actions.
• Partner and collaborate with Human Resources, Labour Relations, Workplace Wellness and Safety, Resource Protection, and other functions to undertake accommodation requests and provide advice and guidance regarding grievances and other matters related to Human Rights and Workplace Harassment and Violence that originate from employees, customers, and other sources.
• Collaborate with internal stakeholders to promote visibility and awareness of Human Rights and Workplace Harassment and Violence through various communications mediums.
• Contribute to the development of training and communication tools to support the requirements of internal/external audits and agreements.
• Facilitate the resolution of disputes through effective early resolution to ensure fair, timely, and cost-effective outcomes for all parties.

About You

• Successful completion of a post-secondary degree in related discipline (equity, human rights, law, Alternative Dispute Resolution), including training to conduct investigations.
• 5 years of related work experience managing and resolving workplace complaints and conducting complex human rights investigations, including a demonstrated record of experience in facilitating alternative dispute resolution.
• Demonstrated experience in human rights and its applications in large, unionized public sector institutions.
• Advanced and up-to-date knowledge of administrative law and human rights legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act and related policy and case law, contractual obligations including administration of Collective Agreements, and industry best practices.
• Demonstrated awareness, understanding and experience identifying and addressing discrimination and harassment, including anti-Black racism, systemic and intersectional forms of discrimination.
• Demonstrated awareness and understanding of trauma-informed theory and practice, including experience collaborating with survivors of sexual violence and alleged perpetrators.
• Ability to effectively manage a substantial caseload, identify risks, react to changing situations and manage multiple priorities in a timely and judicious manner.

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.
There is a world of opportunities at the LCBO...
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click "Apply with LinkedIn" you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.
If you have any questions concerning the LCBO's collection and use of personal information, please contact:
Freedom of Information and Privacy Office
100 Queens Quay East, 9th Floor
Toronto, Ontario M5E 0C7
Telephone: 416 864-2462
E-mail: foi.privacy@lcbo.com
Work Hours: 36.25
Union / Non-Union: Non-Union
Job Posting End Date: September 26, 2025
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Skills Required