Job Description

BDA Inc., formerly Brown Daniels Associates Inc., is a construction company specializing in renovations and additions. It was founded in 1997 by Principals Brad Daniels and Toccar Brown. Brad and Toccar built the company on their core values, to work ethically, respect our business partners, and to build long-term relationships with our trades, consultants and clients. These values still form the foundation of our company today. BDA Inc. has grown from its humble beginnings to a staff of over 80, with projects valued at over $80 million. We are currently looking for an

Service Manager

to join our team in Etobicoke, On.

Position Overview

The

Service Manager

will oversee all post-construction service operations, including warranty work, maintenance, and client support for completed ICI projects. This role requires strong leadership, technical expertise, and client relationship skills to ensure service excellence and operational efficiency. The Service Manager will work closely with clients, project teams, subcontractors, and suppliers to resolve issues promptly and uphold the company's reputation for quality.

Key Responsibilities

Service & Warranty Management

Manage all post-construction service requests, warranty claims, and maintenance work for ICI projects. Coordinate inspections, troubleshooting, and resolution of deficiencies in compliance with contractual obligations and industry standards. Maintain accurate records of service requests, actions taken, and resolutions.

Client Relations

Act as the primary point of contact for clients during the warranty and service period. Provide clear, timely communication to clients regarding service status, timelines, and next steps. Ensure high levels of client satisfaction and build long-term relationships for future business opportunities.

Team & Subcontractor Coordination

Assign and oversee the work of technicians and subcontractors. Review and approve service-related work orders, estimates, and invoices. Ensure all work is performed safely, efficiently, and to company quality standards.

Operational Excellence

Develop and maintain service processes, workflows, and documentation for efficiency and consistency. Track and analyze service performance metrics, identifying areas for improvement. Manage service budgets, schedules, and resource allocation.

Health & Safety Compliance

Enforce compliance with the Occupational Health and Safety Act (Ontario) and company safety policies. Conduct regular safety meetings and inspections for all service work.

Location:

Etobicoke, On

Reports to:

Vice President

Hours of Operation:

8:00 am - 5:00 pm, 8-hour shift required

Qualifications

Education & Experience

Diploma or degree in Construction Management, Civil Engineering, or related field (or equivalent work experience). Minimum 5-7 years of experience in ICI construction, with at least 2 years in a leadership or service management role. Strong understanding of Ontario Building Code, construction contracts, and warranty requirements.

Skills & Competencies

Excellent problem-solving and troubleshooting abilities. Strong interpersonal and communication skills (verbal and written). Ability to manage multiple priorities under tight deadlines. Proficiency in MS Office Suite; experience with construction management software (e.g., Procore, Buildertrend) is an asset. Demonstrated leadership, coaching, and team management abilities.

Licences/Certifications

(an asset)

Gold Seal Certification, PMP, or similar construction-related certifications. Working at Heights, WHMIS, and other relevant safety training.

Working Conditions

Combination of office and field work. Occasional travel to project sites across Ontario. May require after-hours availability for urgent service calls.

WHY JOIN BDA?

Outstanding Benefits Semi-Flexible Work Schedule RRSP and Profit-Sharing Programs Professional Growth Opportunities Welcoming Professional Staff
BDA Inc. is an equal opportunity employer. If you are invited to participate in the assessment process and require accommodation for the assessment, we ask that you provide your accommodation request as soon as possible. BDA Inc. invites applications from all qualified individuals. BDA Inc. is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

Company events Dental care Life insurance Mileage reimbursement On-site parking RRSP match Vision care
Work Location: In person