Job Description

Job Summary

We are seeking a detail-oriented and organized team member to join our Construction team in a customer service and administration role. The ideal candidate will be Brookland's after sale contact to ensure our home buyer experience continues to be best in class.

Responsibilities

Serve as the primary point of contact to receive and manage homeowner questions, including but not limited to: after sale service, Tarion warranty and supplier contact information. Warranty support and admin, such as scheduling employees & trades, obtaining quotes, adhering to Tarion timelines. Delivering Homeowner "binders" (either digital or physical) to new homeowners. Manage customer support requests, providing timely solutions and follow-up to ensure client satisfaction Perform accurate data entry related to client information, service requests, and project details using Microsoft Office applications Maintain organized records of client interactions, service requests, and other relevant documentation Support the coordination between clients and internal teams to facilitate warranty timelines and deliverables Utilize strong communication skills to relay information clearly across departments and with clients

Requirements

Exceptional Customer Service skills Positive team member with strong collaboration skills. Strong attention to detail and accuracy Excellent time management and organizational skills Effective communication skills and general computer skills New home construction experience a definite asset
Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person