Job Description

Tout commence par les gens. Des gens comme vous.
Epiroc est une entreprise manufacturiere d'envergure internationale oeuvrant dans le secteur de l'exploration miniere. Nos produits et notre equipe sont reconnus a travers le monde et nous travaillons a ameliorer continuellement la performance du forage d'exploration.
Description
Les representants au service a la clientele jouent un role essentiel en assurant une communication fluide entre nos bureaux internationaux et nos usines de production. Sa connaissance des produits lui permet de supporter nos points de ventes aux quatre coins du monde, d'accelerer la livraison des commandes et de creer une experience clientexceptionnelle. Sa proximite avec la chaine d'approvisionnement et l'ingenierie lui assure une visibilite constante sur les derniers developpements technologiques et sonimplication lui permet de les faire rayonner dans notre reseau etendu.
Responsabilites

• Gerer les commandes des clients internes (centres clients internationaux)
• Generer des ventes grace au support client et aux informations produits
• Bien identifier et evaluer les besoins des clients pour optimiser leur satisfaction
• Construire des relations durables et de confiance avec ses clients
• Traiter les plaintes, proposer des solutions appropriees et s'assurer d'un suivi
• Susciter l'engagement envers les produits
• S'impliquer dans la formation sur les produits d'exploration
• Participer a l'amelioration des processus internes a l'equipe des ventes internes
• Coordonner les livraisons internationales avec l'equipe logistique

Formation et experience

• Diplome d'etudes universitaire (preferable)
• Trois (3) annees d'experience dans un poste similaire relie aux ventes
• Connaissance du milieu manufacturier

Competences

• Solide experience dans le domaine du service a la clientele
• Sens aigu de l'urgence
• Connaissance de Office 365 et SAP
• Competence eprouvee en gestion des contacts telephoniques et ecoute active
• Oriente sur les resultats, rigueur et souci du detail
• Solides competences organisationnelles, de planification et de controle
• Passionne par la reussite des taches dans le respect des delais
• Excellente communication a l'oral et a l'ecrit (francais et anglais)

*La maitrise de l'anglais est essentielle afin de faciliter la communication avec des clients et partenaires internationaux et de participer activement a des projets globaux.
It all starts with people. People like you.
Epiroc is an international manufacturing company operating in the mining exploration sector. Our products and our team are recognized around the world, and we work to continually improve the performance of exploration drilling.
Description
The Customer Service Representative plays a vital role in ensuring smooth communication between our international offices and our production plants. Their product knowledge allows them to support our customer centers around the world, accelerate order delivery and create an exceptional customer experience. The proximity to the supply chain and engineering ensures constant visibility on the latest technological developments and they involvement allows them to promote them throughout our extended network.
Responsabilities

• Manage orders from internal customers (international customer centers)
• Generate sales through product information and support
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with his/her customers
• Handle complaints, propose appropriate solutions and ensure follow-ups
• Drive product engagement
• Support exploration product training
• Coordinate international deliveries with the logistics team

Training and Experience

• College degree
• Three (3) years of related sales experience
• Knowledge of manufacturing business environment

Skills

• Proven customer support experience
• Strong sense of urgency
• Knowledge of Office 365 and SAP
• Strong phone contact handling skills and active listening
• Strong organizational, planning and control skills
• Passionate about completing tasks on time
• Excellent written and verbal communication skills in English and French*

• French is the work language at Epiroc Montreal. It is essential to be fluent in this language.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .

Skills Required