The Constituency Manager serves as the primary liaison between the Member of the Legislative Assembly (MLA) and constituents. Reporting directly to the MLA, this role is responsible for managing the day-to-day operations of the constituency office, responding to constituent inquiries, supporting community outreach, and ensuring efficient administrative processes. The successful candidate will demonstrate professionalism, discretion, and a strong commitment to public service.
Responsibilities
Constituent Relations
Serve as the first point of contact for constituents via phone, email, and in-person visits.
Assess urgency and determine appropriate response methods.
Research and resolve sensitive or confidential issues by liaising with government agencies or community organizations.
Maintain strong relationships with government offices and service providers.
Respond to inquiries with tact, professionalism, and discretion.
Casework Management
Provide guidance and support to constituents navigating government programs and services.
Refer constituents to appropriate community resources.
Maintain accurate case files and track progress using internal systems.
Liaise regularly with service providers to facilitate resolutions.
Communicate case status updates to the MLA as needed.
Community Outreach & Public Relations
Monitor local issues and events to keep the MLA informed.
Assist in developing communication strategies and public engagement plans.
Coordinate and attend community events, representing the MLA when required.
Draft speaking notes, media content, and briefing materials.
Maintain and update the constituency website and social media platforms.
Event Planning
Plan and coordinate regular town hall meetings hosted by the MLA.
Organize and manage logistics for the annual Stampede BBQ, including vendor coordination, volunteer management, and promotional materials.
Support the planning and execution of other community events and public engagements as directed by the Member.
Ensure all events are well-publicized and accessible to constituents.
Maintain event budgets and track expenditures in accordance with office policies.
Office Administration & Operations
Oversee daily office operations, including reception, supplies, and scheduling.
Prepare correspondence, scrolls, and congratulatory letters.
Track and manage office expenditures, ensuring compliance with budget limits.
Liaise with Legislative Assembly Office (LAO) departments for administrative support.
Maintain organized filing systems and contact databases.
Support recruitment and supervision of staff and volunteers.
Qualifications
Strong customer service orientation
Professional reading and writing abilities
Excellent communication skills, including public speaking and social media engagement
Effective time management and organizational skills
Flexibility and adaptability to schedule changes
Ability to perform well under pressure
Strong problem-solving and critical thinking capabilities
Technical proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams, Outlook)
Willingness to learn additional technical tools as needed
Solid research and information-gathering skills
Ability to work independently and collaboratively within a team
High level of integrity and discretion when handling confidential information
Requirements and Compensation
A degree in Communications, Public Relations, Business Administration, or a related discipline
Fluency in spoken and written English
Valid Alberta Class 5 driver's license and access to a personal vehicle
Willingness and ability to work flexible hours, including evenings and weekends as needed
Comfort with managing a dynamic and changing schedule
Reliable access to high-speed internet (this is a hybrid position)
Strong awareness of current Government of Alberta news and updates
Asset: Previous experience in office administration, customer service, or a related field
Compensation
Monthly salary range: $4,270.31 - $7,155.02 (Constituency Assistant Level 3), based on experience. Includes comprehensive benefits and pension.
Job Type: Full-time
Pay: $4,270.31-$7,155.02 per month
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Work Location: Hybrid remote in Calgary, AB T2J 3Z5
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