Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Qui sommes-nous?

En tant qu'experts des technologies de paiement, nous enrichissons le Commerce de notre expertise et de notre perspective mondiale. Axes sur l'innovation, nous repondons aux besoins de nos clients. De plus, nous nous engageons a offrir un Service exemplaire a nos employes, a nos clients et a nos communautes.


Grace a notre equipe mondiale d'environ 11 000 employes, nos clients obtiennent des resultats exceptionnels. Notre passion pour la reussite fait que nous nous demarquons de la concurrence depuis des annees. Joignez-vous a nous afin de laisser votre trace dans le monde des technologies de paiement de demain.

Nos valeurs:

Nos gens sont notre priorite - Partenaire de choix - Approche simplifiee en affaires - Responsabilite personnelle - Execution coherente et en temps opportun.

Pourquoi travailler chez

Global Payments?

Nous offrons de reelles opportunites de grandir professionnellement et croyons a un environnement de travail collaboratif, harmonieux et amical avec un code vestimentaire decontracte.


Notre programme d'avantages sociaux competitifs disponible apres 30 jours a l'emploi comprend des elements tels que: assurance sante, assurance invalidite de courte et longue duree, assurance vie, programmes d'epargne retraite, programme d'achat d'actions des employes, programme d'aide aux employes, travail flexible, programme de remboursement des frais de scolarite, tarifs corporatifs pour centre de conditionnement physique, possibilites de benevolat ... et plus encore!

Role:

Les taches principales du Conseiller Senior sont de generer des revenus, de retenir les marchands existants et d'entretenir une excellente relation avec les petites et moyennes entreprises de grande valeur en tissant des liens avec elles et en leur offrant un excellent service a la clientele.

Responsabilites principales :

Generation de revenus

+ Identifier toutes les occasions de ventes au sein des portefeuilles PME attribues.
+ Faire la vente de services de carte bancaire.
+ Vendre/mise a jour des terminaux.
+ Reevaluer de nouveau les marchands a des niveaux rentables (le cas echeant).
+ Faire la promotion et la vente de services additionnels offerts par Global Payments et ses partenaires (cartes-cadeaux Eigen et Givex, Kids Future, cartes prepayees, etc.).

Fidelisation de la clientele et tenue de comptes

+ S'occuper de toutes les questions de fidelisation grace a de solides aptitudes de negociation afin de garder le marchand a un seuil de 45 PBS.
+ Commandes d'equipements.
+ Diriger les projets d'integrations.
+ Effectuer les changements aux comptes et faire les nouvelles installations des marchands.
+ Configuration des terminaux integres.
+ Commande de solutions integrees pour les tierces parties et d'agents des ventes externes.
+ Diriger des projets d'appels d'offres.
+ Projets speciaux pour des grandes chaines.

Service a la clientele

+ Service de resolution unique.
+ Assurer un suivi dans les 24 a 48 heures suivant tous les messages vocaux, courriels et avis du systeme Tracker.
+ Assurer un suivi etroit de toutes les installations et commandes.
+ Prevenir le plus possible l'escalade des problemes des le premier contact.
+ Documenter tous les problemes et leur solution dans Tracker

Qualifications requises :

Diplome d'etudes postsecondaires, de preference avec une concentration dans les affaires, les ventes ou le marketing. De un an a deux ans d'experience en vente, preferablement dans un role similaire. Etre bilingue en anglais et en francais. Solides aptitudes a la negociation et competences en ventes telephoniques (appels entrants et sortants). Grande habilete pour l'etablissement de relations et les communications telephoniques. Excellentes aptitudes pour les relations interpersonnelles axees sur la vente et capacite d'offrir un service a la clientele de qualite superieure. Capacite de cerner tous les besoins et les problemes des marchands a l'aide de questions ouvertes et d'approfondissement. Aptitudes a la gestion du temps et sens de l'organisation permettant d'offrir des produits et des services aux clients. Bonne connaissance de plusieurs logiciels pour PC, notamment : Word, Excel, Outlook et l'intranet. Solide esprit d'analyse afin de pouvoir travailler de maniere autonome et soumettre les problemes a la direction au besoin. Demontrer une volonte a acquerir une bonne connaissance et comprehension de tous les produits, services et structures tarifaires de Global Payments

L'utilisation du masculin a pour unique but d'alleger le texte. Nous remercions sincerement tous les postulants. Nous contacterons seulement ceux qui seront choisis pour une entrevue.


Global Payments est un employeur qui favorise l'egalite des chances. Nous valorisons la diversite et l'inclusion et assurons des opportunites egales a tous nos employes et postulants sans egard a la race, la couleur, la religion, le sexe, l'origine, l'etat civil, l'orientation sexuelle, l'identite ou l'expression de genre, le handicap physique ou mental ou tout autre principe de base protege par la loi et nous sommes heureux de fournir aux membres de notre equipe un environnement de travail sain et agreable.


#LI Hybrid


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Who are we?

Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.


Our worldwide team of approximately 11,000 is helping customers achieve amazing results. It's our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

Our Values:

Our people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.

Why Work for Global Payments?

Corporate citizenship is fundamental to our values. We offer real opportunities to grow professionally and believe in a collaborative, friendly work environment with a relaxed, casual dress code.


We offer competitive benefits such as health insurance, Short-Term and Long-Term disability coverage, life insurance plans, retirement savings programs, employee stock purchase program, employee assistance program, flexible working, tuition reimbursement program, gym membership corporate rates , volunteering opportunities ... and more!

Role:

The primary purpose of the Senior Account Advisor is to generate revenue, retain existing merchant accounts and maintain an excellent relationship by relationship building and providing superior customer service for high value, small and medium enterprise.

Main Responsibilities:

Revenue generation:

Identify all sales opportunities within assigned Small Business Portfolios Cross Sells/Up Sells of bank card services Terminal sales and upgrades Re-pricing of merchants to profitable level where applicable Promote and Sell additional services offered by Global Payments and Existing Partners (Eigen/Givex Gift Card, Kids Future, Pre pay, etc)

Customer retention/account maintenance:

Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP Maintain a 60% save ratio Add Locations Setups Equipment setups Leading Integration Projects Account Changes New Merchant Location Setups Integrated POS Setups Third Party/ESA Integrated Setups Leading RFP Projects Special Projects for Large Merchant Chains

Customer service:

One stop Resolution 24-48 hour follow up with all Voice mail, Trackers, Emails Strong follow up for all setups and orders Minimize all escalation issues at first point of contact All issues must be documented in Tracker with follow up resolutions

Required Qualifications:

Post Secondary education, preferably with focus on Business, Sales or Marketing 1-2 years of Sales experience Bilingual (English/French) Strong negotiation skills Strong outbound and inbound phone sales skills Strong telephone and relationship building Strong oral and communication skills Strong interpersonal skills with an emphasis on sales/superior customer service skills Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions Effective time management / organizational skills to deliver products and services to clients Strong knowledge of several of PC based applications including: Word, Excel, Outlook, and Intranet Strong analytical skills required to work independently, escalate to management where necessary Strong knowledge and understanding of all Global Payments Services, Products and Rate Structures

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.


This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.


Global Payments Inc. is an equal opportunity employer.


Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


Benefits:


Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/


We sincerely thank all applicants for their interest. We will only contact those selected for an interview.


#LI-Hybrid


Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.