Job Description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service,connecting communities across Canada. We\'re seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you\'re ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.Who we\'re looking forWe are looking for a Connected Home Technician for Ottawa area to be a part of our team that supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.Are you up for the challenge and the fun? If so, consider the following opportunity:What\'s in it for you?We believe in investing in our people and helping them reach their potential as valuable members of our team.Competitive SalaryEnjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.Health & Dental Benefits, Pension plan and Stock Matching optionsGrowth & Development opportunities to grow in Field OperationsReceive mentorship from NCC, HE and other roles outside Tech OpsWork for an organization committed to environmental protectionWe are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.What you\'ll do:Installation and service of high-speed internet, home phone and smart home monitoring productsInform customers of enhanced company products to secure increased salesComplete company documentation pertaining to calls in accordance with the department processes and standardsComplete all assigned projects within established time parameters and standardsWhat you bring:Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1stExhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientationHave a valid driver\'s licence and be able to pass and complete a criminal record check and have a clear driving recordAbility to work flexible rotating shifts and schedules, days, nights, weekends, and holidaysWilling and able to work in adverse weather conditionsMust be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft.Must have knowledge in Wi-Fi and general computer troubleshooting skillsPrevious technical Telecommunications experience considered an asset but not a requirementAt Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Successful candidates will be required to complete a background check as part of the hiring process.Location:Ottawa, ON, CABeing a Rogers team member comes with some great perks & benefits including:\xc2\xb7 Health & well-being benefits
\xc2\xb7 Donation matching
\xc2\xb7 Paid time off for volunteering
\xc2\xb7 Wealth Accumulation including: Pension plan & Employee stock options
\xc2\xb7 Generous employee discounts
\xc2\xb7 Leadership development, Mentorship, and Coaching programs*available for full-time and part-time permanent employees, some restrictions applyLooking for career guidance and inspiration?Catch up on the latest episodes of podcast with Dr. Sonia Kang.

Rogers Communications