Job Description

Job Posting Title
Conflict Management Specialist
Job Category
HR Policies & Programs, Professionals
Language Requirements
Bilingual / Bilingue
English and French are required / Le francais et l'anglais sont requis.
Flexible Work Agreement Type
Hybrid / Hybride
Posting End Date
2025-10-02
Job Grade
P3
Pay Range
Commensurate with Experience / Selon l'experience
Job Summary
The Conflict Management Specialist manages the Harassment and Violence complaint resolution process within NAV CANADA. They will be working with internal stakeholders to design and deliver initiatives and services to support the prevention of Harassment and Violence, Discrimination, and Conflict Management. This role will also be involved in supporting our teams in non-medical workplace accommodations and conflicts of interest.

What NAV CANADA offers you:Challenging, team-oriented work environment Competitive compensation and benefits Defined benefit pension plan Opportunities for growth and development Flexible work arrangements Diverse and inclusive workforce

In this role you will:Manages the Harassment and Violence complaint resolution process. Provides interpretation and advice to management and employees on a range of Harassment & Violence and Conflict Management related matters. Works collaboratively with stakeholders (employees, managers) to resolve Harassment and Violence, or Official Languages complaints in accordance with resolution processes. Conducts Harassment and Violence investigations. Conducts research in order to design, develop and implement training and awareness programs. Provides conflict coaching using internal or external services - to resolve individual and team conflicts through facilitation and or mediation. Supports the Manager, Harassment and Conflict Management in the development and preparation of annual, triennial reports and plans for various regulators and Federal Commissions. Identifies and monitors trends and legislative amendments in Legislated Programs and assesses the impact on NAV CANADA's Legislated Programs; recommends changes and augmentation where appropriate. Be part of a team that addresses and resolves potential and real employee conflict of interests in order to ensure consistency across the company. Be part of a team that addresses and implements non-medical workplace accommodation requests.

What you bring:Bachelor degree or equivalent in Human Resources, Conflict Management, Coaching or Investigations is required. 5+ years experience in a similar role. Experience in coaching and advising employees and managers. Experience and knowledge of conducting Harassment and non-harassment investigations and report writing. Experience in the development and delivery of training courses. Sound and comprehensive knowledge of applicable Federal legislation. Strong knowledge of HR management policies and practices. Sound knowledge of conflict coaching & management.

How others describe you:Ability to develop networks within the company to obtain and resolve issues in a timely manner. Strong interpersonal skills involving tact and discretion to communicate issues related to highly charged situations. Ability to analyze and interpret relevant legislation (acts and regulations) and policies A compelling communicator, both verbal and written (English and French), to communicate sensitive and complex information to all levels of management in order to persuade engagement and motivate towards a particular course of action. Strong presentation skills to deliver training sessions and briefings to employees and all levels of management. Solid grasp of trends and common practices to promote and support legislated programs. A service-oriented attitude, with a focus on professionalism and maintaining high standards.

Working Conditions:This position is a hybrid position with a minimum - 3 days per week on site. Occasional travel required

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.*