Job Description

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Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The Conference Floor Concierge is responsible for creating a welcoming, professional, and efficient environment on the conference and practice floors. This role ensures visitors and employees are greeted, directed, and supported throughout their experience, while maintaining high standards of service, security, and operational excellence.
** The role of Conference Floor Concierge is deemed to be an essential service and is required to be performed in office.
What you will do

• Greet, welcome, and direct visitors to their meeting locations on the Conference Floor
• Confirm meeting room bookings in the WSD system; assist with booking, cancellations, and modifications
• Oversee event setup and catering arrangements; collaborate with AV, Catering, Reception, and Office Services teams
• Maintain security by following procedures and monitoring lobby activity
• Document and communicate actions, irregularities, and ongoing needs
• Support reception responsibilities and act as backup for both Hoteling and Reception teams
• Maintain continuity among work teams by sharing updates and supporting process improvements
• Gather and act on feedback from event hosts to continuously improve on-site conference services

What you bring to the role

• High school Diploma
• 1-2 years of work experience as a Receptionist or within the Hospitality industry
• Professional and positive customer service attitude
• Strong written and verbal communication skills
• Creative, resourceful, and proactive problem-solving abilities
• Excellent organizational, multitasking, and time-management skills
• Experience using the Microsoft suite of applications (Word, Excel, Adobe Acrobat and PowerPoint)
• Knowledge of Microsoft Teams
• Occasionally able to work until 6:00 p.m. to provide coverage for the receptionist as needed

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $38,000 to $52,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click .
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.
AI Usage
We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.
We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.

Skills Required