Job Description

Lakeside Manor, our independent senior living community in Salmon Arm, BC, is looking for a casual Concierge team member.
Our Concierge team is the first point of contact for all visitors and Residents. This position requires flexible availability to work weekends and weekdays (4 or 8 hour day-shifts, between 9am-530pm)
Rate of Pay: $19.50 Extended Health & Dental Benefits are available for staff working 20 hours per week or more regularly.

Position Overview:

• The Concierge provides exemplary customer service and greets families and visitors to the residence. Provides information, assistance and support to staff and residents as needed. Receives couriers/deliveries and directs suppliers, officials and visitors throughout the campus community. Takes Resident attendance during meal times and assists with menu preparation and distribution;
• Word processes, tabulates, copies, faxes and distributes a variety of documents including reports, meeting minutes, statistical summaries and health records. Ensures work is completed accurately and within specified timeframes. Distributes, receives and tabulates surveys. Assists with ordering supplies, as required;
• Assists with scheduling replacement staff for unscheduled absences (same day call in) in accordance with the provisions of the collective agreement. Supports the leadership team in managing day-to day operations, service planning and labour utilization. Accurately documents scheduling calls & responses. Demonstrate tact, discretion & professionalism at all times;
• Answers external and internal telephone calls in a friendly, respectful and professional manner. Transfers or redirects callers appropriately. Responds to calls for general inquiries with accurate information. Ensures messages are communicated in a timely manner; Offers a warm welcome when providing service to incoming residents and guests;
• Records and verifies actual scheduling data (in time and attendance system) on a daily basis as preparation for the bi-weekly submission of payroll as approved. Maintains master rotations, weekly schedules, call in sheets and approved leave requests. Updates electronic schedules and time and attendance system (payroll) to accurately reflect staffing;
• Provides support and assistance to the management on confidential and sensitive issues requiring discretion including communications, document preparation/storage and dissemination of information;
• Drives tenants to outings, doctor appointments, etc. as needed/requested; and
• Other duties as assigned.

To Be Considered:

• Medical Office Assistant or Administrative Assistant Certification or equivalent combination of experience, education and knowledge is strongly preferred;
• Class 5 driver's licence without restrictions (Class 4 is an asset);
• Extensive MS Office, Outlook and Excel knowledge;
• Strong English language skills, understanding of medical terminology an asset;
• Strong organizational and time management skills;
• Friendly disposition, personable and able to build harmonious working relationships with clients, families, colleagues, business partners & members of the general public;
• Able to multi-task, handle changing priorities & work under pressure; and
• Staffing & scheduling experience in a 24 hour environment an asset;
• Ability to work a flexible schedule including days, evenings, weekends, and holidays;
• Must be legally entitled to work in Canada .