Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job SummaryThe Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face and over the phone engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint for employees and guests. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.Job ResponsibilitiesEnthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientationsEngage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely mannerVisibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needsEffectively pairs services to guests\xe2\x80\x99 needsActively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standardsA resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events.Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutionsFamiliar with all services within the facility and works with facilities management to facilitate a hospitality approach across servicesWork across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incidentDemonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.Assist support for meetings, reception, and personal supportAct as a central point of contact, providing information and wayfindingBackup support for the mailroom:Receive and sort incoming mail and packages to be distributed to various departments.Dispatch outgoing mail and packages and prepares bulk mail reports.Order office supplies and equipment and verify invoices.Implement and monitor standards of service to meet and exceed expectationsQualificationsMinimum 1- 2 years previous customer service, hospitality related experiencePeople Person: The best part of serving others is creating experiences for them that go beyond the expectedFlexibility and positive attitude in managing shifting daily prioritiesExcellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English requiredKnows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracyWorking knowledge in a range of information technology tools and platformsWorking knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)Estimated total compensation for this position:36,774.00 \xe2\x80\x93 45,968.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant\'s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:On-site \xe2\x80\x93Vancouver, BCIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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