Job Description

GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.



Our Toronto team is currently seeking an exceptional Concierge supporting the property management team in overseeing a portfolio of commercial properties in the downtown core. A passion for fast and friendly customer service is a must as this role will provide "white glove service" exclusively to two key tenants. The Concierge will work closely with a dedicated Building Operator to ensure all the needs of these two key tenants are addressed as quickly and efficiently as possible.

This position will act as the main resource person with our external and internal partners. If you are an outstanding communicator, a highly organized and proactive person when it comes to solving problems, then this may be the right opportunity for you!

RESPONSIBILITIES

Customer service

Greet and assist all visitors, ensuring a positive first impression. Manage visitor registration, security badges, and notify hosts of arrivals. Coordinate meeting room bookings and ensure rooms are clean and equipped. Provide information, resources and a welcoming environment for tenants, customers, vendors and neighbours. Maintain positive tenant relations at all times by resolving complaints and ensuring tenant satisfaction. Build relationships with key contacts; proactively engage in frequent touchpoints to ensure any events the tenants may host is supported by the concierge where possible. Encourage tenant feedback by meeting tenant contacts in their space and conversing face-to-face with key tenant contacts daily.

Administration and Operations

Administrative tasks, such as updating information in property management systems, creating and tracking work orders for maintenance staff as it relates to key tenants. Monitor the cleanliness and organization of common areas (lobby, kitchen, lounge) and call housekeeping for assistance as required. Assist with planning and executing office events, wellness programs, and team activities. Liaise with building management and vendors for maintenance or service requests. Maintain an appropriate level of confidentiality and discretion with regards to residents. Monitor office supplies and reorder as needed. Provide administrative support to various departments as required. Develop and maintain an effective line of communication with staff, key tenants and contractors; coordinate with site personnel and liaise with various internal teams. Writing and sending notices to key tenants under the specific direction of the property manager. Act as a resource person for the Property Management team. Establish and maintain good communication with the Property Management team and provide administrative support as needed. Maintain the tenant contact information log. Coordinate set up of parking and security access card. Assist with tenant related projects. Perform other duties as required, such as provide back-up coverage to the Property Administration team when needed.

Marketing

Assist in the supervision and coordination of building-related events and tenant appreciation events. Maintain event calendars; help coordinate the welcome kit for new tenants and various ad hoc projects. Assist with tenant satisfaction surveys.

QUALIFICATIONS

1+ year of experience in customer service (ideally in real estate, hotel, or retail). Desired administrative experience. Experience in property management, an asset. Passionate about customer service and always looking for ways to exceed expectations. Excellent problem-solving skills and ability to navigate complex situations. A highly collaborative person with strong communication skills (written, oral and interpersonal). Intermediate level knowledge of Yardi 7S, Angus Anywhere and MS Office (Word, Excel, Outlook and PowerPoint). Must be autonomous with a high degree of initiative, resourcefulness, flexibility, autonomy and professionalism. Must be able to work in different buildings.

WHAT WE OFFER

3 weeks of vacation per year 3 paid personal days per year Half-day every Friday before a long weekend Eligible to participate in our annual performance based bonus program A comprehensive health benefits plan that supports you and your family Up to $2,000 annual education allowance Up to $5,000 annual mental health coverage A friendly, welcoming, and supportive culture Many social and team events!

Our Business



Learn more about our commercial and residential businesses, our values, and careers at GWLRA.



Our Commitment to Diversity



GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.