Job Description

Baycrest Terraces has an opportunity for a
CONCIERGE
Position Type: Permanent Part-Time
Shift Type: Day-Evening, alternate weekends (subject to change)
Bi-Weekly Hours: 14 Hours
Posting Number: 9255
Union: Non-Union
Date Posted: September 26, 2025
Internal Closing Date: October 3, 2025
Job Summary:
Baycrest Terraces is comprised of a residential home, community center, and day programs. The focus of the portfolio is on client centered service, health, and recreational programming.
Responsibilities include but are not limited to:

• Provides customer service and takes a leadership role in the improvement of customer service throughout the residential living and community programs including troubleshooting RTLS system with clients.
• Provides reception, information, and customer service to clients, visitors and staff. Provides support to Residents Council and Town Hall monthly meetings.
• Reconciles credit card and other payments on a daily/ monthly basis. Prepares all department deposit.
• Computes and sends monthly statistical data that is used in Ministry of Health reports and monthly occupancy report.
• Creates and updates various distribution lists for families, clients, staff.
• Liaises with housekeeping and maintenance staff to address residents' requests.
• Liaises with Finance department to ensure all new and ongoing invoices are processed in a timely manner, end of day/month reports to finance, and payment reconciliations.

Qualifications include but are not limited to:

• Diploma in Office Administration or recognized equivalent
• 1-2 years previous healthcare/residential living environment/hospitality experience required
• Previous experience working with seniors is an asset
• Previous training and working knowledge of medical terminology is a definite asset
• Excellent computer and keyboarding skills including a high degree of proficiency in the Microsoft Office suite of software, including Microsoft Word, Outlook (booking rooms, scheduling meetings and appointments), Excel and PowerPoint required

Additional Benefits:

• Vacation Entitlement
• Opportunity to enroll in the extended health and dental benefit plan
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program

INTERNAL APPLICANTS: Please submit your application online through the Baycrest intranet. Failure to include your resume may affect your candidacy for this position. All communication related to this job posting will be sent to the email address used to submit your application.
EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.
Remarkable people of Baycrest Health Sciences
are changing the future of brain health and aging.
Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.
Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at recruitment@baycrest.org or 416-785-2500, ext. 2961.
All successful candidates will be required to complete a police reference check/vulnerable sector screen.
Required Skills
Required Experience

Skills Required