Job Description

ABOUT US

The Chase is one of Toronto's leading dining destinations, celebrated for its refined hospitality, exceptional culinary program, and stunning rooftop views. As a top wedding destination in the downtown core and a trusted partner for Toronto's corporate elite, The Chase delivers unforgettable experiences across every event style. With exciting new business expansion underway in both Toronto and Vancouver, this is a pivotal opportunity to grow with a dynamic, forward-thinking hospitality brand.





We are looking for a warm, polished, and detail-oriented Concierge to join our front-of-house team. As the first point of contact for our guests, this role is essential in setting the tone for an exceptional dining experience. You will oversee the flow of reservations, manage guest inquiries, and ensure seamless coordination between the front desk and service teams. Reporting to the Front-of-House Management Team, you'll play a key role in fostering a welcoming environment, anticipating guest needs, and maintaining the high standards of service that define our brand.

YOU ARE

Warm, welcoming, and guest-focuseed. Highly organized with strong attention to detail. Clear, proactive communicator. Team-oriented and calm under pressure. Passionate about hospitality and service excellence.

RESPONSIBILITIES

Provide exceptional hospitality, ensuring guests feel valued and welcome from the moment they walk through the door. Conducts walk-throughs of the restaurant to ensure readiness for service and a pristine environment. Manage reservations with strategic precision, accommodating both pre-booked guests and walk-ins as efficiently as possible. Answer incoming calls, assist with reservations, and provide detailed information on the menu, specials, and general restaurant offerings. Work closely with other departments to foster a positive and smooth working environment, ensuring all guests needs are met and exceeded. Maintain comprehensive knowledge of the restaurant's offerings, including food, drinks, and special promotions, to address guest inquiries confidently and accurately. Assist in other front-of-house duties as needed, always keeping the guest experience at the forefront.

QUALIFICATIONS

Experience in a fast-paced hospitality environment. Proficiency with reservation systems and managing guest inquiries. Strong verbal and written communication skills. High attention to detail with the ability to prioritize and stay organized. Proactive approach to guest needs and service excellence. Team player, able to work well under pressure and in a collaborative environment. Flexible to work full-time hours, including days, nights, weekends, and holidays as required.

COMPENSATION

Competitive hourly wage. Employee discounts on dining. Opportunities to develop and advance within our expanding company. Guidance from industry professionals to help you excel. Being a part of a passionate, collaborative, and hospitality-driven team.



The Chase is committed to fostering an inclusive and accessible recruitment process for all candidates. We are pleased to provide reasonable accommodations, upon request, at any stage of the application and selection process.