Job Description

iGuard360 delivers professional security with a tactical, residential focus, protecting people, property, and brand reputation across high-rise communities and mixed-use sites. We're hiring a

Concierge Site Supervisor to lead front-line security and residential operations.

In this role, you'll set the tone for

command presence

on site: directing access control and lobby operations, leading

patrol-driven coverage

of high-risk areas, and coordinating

incident response

(CCTV review, alarms, medicals, disturbances) in line with post orders and the

Trespass to Property Act

. You'll coach the guard/concierge team, enforce uniform and report-writing standards, liaise with

Property Management

and residents, and ensure a professional, welcoming environment while maintaining firm, fair enforcement of building rules and security protocols.

Key Responsibilities:

Direct access control and lobby/front-desk operations; prevent tailgating/piggybacking. Lead patrol-driven coverage of high-risk areas (garages, stairwells, rooftops, docks). Coordinate incident response (CCTV review, alarms, medicals, disturbances) in line with post orders and the Trespass to Property Act (Ontario). Coach, mentor, and schedule the guard/concierge team; conduct briefings and pass-ons. Enforce uniform standards, radio etiquette, documentation quality, and escalation protocols. Liaise with Property Management, residents, and vendors; maintain a welcoming but firm environment. Produce accurate daily/incident reports, preserve evidence, and support investigations.

Qualifications:

Valid Ontario Security Guard Licence

(required)

First Aid/CPR Level C

(asset)

2-3+ years in residential/condo with lead or supervisory experience

(asset)

Strong de-escalation, situational awareness, and decision-making under pressure Excellent written/verbal communication; high integrity and professionalism Comfortable with CCTV/VMS, access control, alarm panels, and MS Office/reporting tools Able to stand/walk for extended periods; work indoor/outdoor posts and rotating shifts

What We Offer:

Competitive hourly wage Leadership growth opportunities within the company Supportive management team and positive work culture Ongoing training and development Uniform provided

Education/Experience:

Non-Violent Crisis Intervention, Use of Force, Tactical Communications Police Foundations / Law & Security studies (completed or in progress) Ontario G driver's licence and reliable transportation
Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Application question(s):

Have you ever managed a fire alarm activation in a condominium? If so, please describe the steps you would take in this situation Do you have experience using Condo Communities, BuildlingLink or Condo Control Central? If so, please specify which software. How comfortable are you handling resident complaints or resolving on-site incidents professionally? Have you previously worked in a residential building as a supervisor? In 2-3 sentences, how do you prevent tailgating/piggybacking at the lobby while staying courteous? A resident collapses in the lobby during a busy period. Outline your first three actions and who you notify. An individual refuses to leave after being trespassed. Describe your approach and escalation path. Can you reliably commute to the site in the Downtown Toronto area?
Experience:

Security Supervisor: 3 years (required)
Licence/Certification:

Security Guard Licence (required) First Aid & CPR Certification (required)
Work Location: In person