Job Description

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton's, Milestones, Hard Rock Cafe, Rainforest Cafe, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

Responsibilities include, but are not limited to:

Welcoming and acknowledging all guests in a professional and courteous manner, and building a strong rapport with each guest Anticipating and addressing all guests' service needs Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out Setting up and overseeing food and beverage offerings in the Lounge, which include breakfast, light snacks, hors d'oeuvres and beverages; recommending, selling and serving alcoholic beverages as appropriate Clean and maintain equipment and work area of the Lounge Provide recommendations to local attractions, local events, and sightseeing to enhance the guest experience Develop and maintain positive working relationships with others Monitoring Lounge area for appropriate stock/inventory levels and seating availability Reporting all accidents, injuries, and unsafe work conditions to manager; and completing all required safety training and certifications Adhere to all hotel policies, procedures and standards while striving towards total guest satisfaction.Perform all other duties as assigned.Job Requirements: Hotel experience preferred.Food and Beverage experience preferred.Post-secondary education in Hospitality from a recognized institution preferred.Must be passionate about delivering exceptional guest experiences.Must be able to effectively communicate and interact with guests Maintain a professional presentation- i.e. ensure uniform and personal appearance are clean and professional at all times.Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests, items and/or products Excellent written and verbal communication skills a must (multilingual a plus)Flexible with scheduling and able to work a variety of shifts - mornings, afternoons, evenings and weekends Skilled in the use of computers and software programs such as Windows, Internet Explorer and Microsoft Office

Smart Serve Certification is required.



To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA



We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort's candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.