Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.




At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Concierge

Le Four Seasons Hotel Montreal est a la recherche d'une personne qui partage notre passion pour l'excellence et cherche a creer une expe rience memorable pour nos employes et nos invites. Nous


recherchons une personne qui a une solide ethique de travail, un haut niveau d'integrite, un souci de qualite, une sensibilite culturelle et un sens du service client

A propos de Four Seasons Hotel Montreal

Situe au coeur du Golden Square Mile de Montreal, le Four Seasons Hotel Montreal offre bien plus qu'un simple sejour -- nous proposons une veritable experience de vie luxueuse. De la gastronomie de renommee mondiale au restaurant Marcus a la detente au spa Guerlain, classe cinq etoiles par Forbes, en passant par l'acces exclusif a Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d'elegance, d'hospitalite et de culture.

A propos du role :

L'hotel Four Seasons Montreal recherche des concierges passionnes et enthousiastes. Nos concierges repondent a un grand eventail de demandes en evaluant avec justesse quels sont les besoins et demandes des invites, puis en offrant des recommandations et touches personnelles qui permettent d'obtenir la satisfaction du client, tout en demeurant conforme aux politiques Four Seasons.

Ce que vous ferez :

Gerer toutes les interactions avec les invites avec le plus grand degre d'hospitalite et de professionnalisme, en accommodant les demandes speciales quand il est possible de le faire ; Resoudre les plaintes des clients ; aider la clientele face a toute demande relative aux services de l'hotel, aux heures d'ouverture, au personnel principal de l'hotel, aux evenements internes, aux directions, etc. ; Repondre a toute demande que les invites formulent de maniere exacte et prompte, en offrant des recommandations basees sur les connaissances locales et les pratiques de l'hotel ; Travailler en harmonie et avec professionnalisme avec les collegues et les superviseurs ; Verifier que la documentation et l'information presentees a la reception sur les restaurants, musees, attractions, plans et autres points d'interet locaux sont actuelles et mises a jour ; Connaitre les activites offertes en ville (theatre, sport, concerts, spectacles, expositions speciales, visites touristiques) et etablir des liens etroits avec les fournisseurs de ces secteurs afin d'offrir de l'information, des billets et des reservations aux invites ; Travailler etroitement avec les chasseurs pour que les demandes des clients relatives aux bagages, livraisons et demandes speciales soient traitees promptement ; Prend en charge les operations de la reception sur demande (pendant les periodes operationnelles elevees ou les periodes de faible occupation), cela inclut, mais sans s'y limiter, l'enregistrement et le depart des invites. Se soumettre aux regles et standards Four Seasons comme decris dans le manuel le Manuel de l'employe;

Ce que vous contribuez :

Excellente capacite de communication en francais et en anglais, a l'oral comme a l'ecrit ; u n niveau avance d'anglais est requis pour assurer des communications orales et ecrites avec les partenaires d'affaires, les parties prenantes, les fournisseurs et une clientele majoritairement internationale. Excellentes connaissances du centre-ville de Montreal ainsi que de ses principales attractions culturels et culinaires ; Avoir une bonne resistance au stress et le gerer de maniere positive et efficace ; Etre a l'aise dans un environnement a cadence rapide ; Faire preuve d'un bon esprit d'equipe ; Avoir l'interet et la capacite a fournir un service exceptionnel a nos clients internes et externes et a nos fournisseurs ; Avoir une presentation et une elocution soignees en anglais et en francais, et des habiletes interpersonnelles pour satisfaire une clientele haut de gamme ; Maintenir une apparence professionnelle et adopter un comportement empreint de maturite et d'integrite en tout temps ; Souci du detail et capacite a gerer plusieurs taches a la fois dans un milieu dynamique ; Etre organise, minutieux et debrouillard ; Faire preuve de creativite et d'initiative ; Etre membre des Clefs d'Or est un atout ; 2 a 3 ans d'experience en tant que concierge dans le milieu hotelier.

Ce que nous offrons :

Couverture maladie complementaire (dentaire, vision, assurance vie, medicaments, etc.) Rabais au restaurant MARCUS et au spa Journees de reconnaissance (employe du mois, anniversaires, annees de service, etc.) Repas offerts sur place (Cafe 1440) Regime de retraite avec contribution de l'employeur Conges payes incluant 2 jours feries flottants par an Programme de formation et de developpement Programme de voyage pour employes incluant des nuitees gratuites dans d'autres etablissements Four Seasons (selon anciennete et disponibilite) Et plus encore ! La liste des taches ci-dessus n'est pas exhaustive et peut evoluer selon les besoins de l'hotel et les situations operationnelles.

Notre organisation est un employeur engage en matiere d'equite et de diversite. Le masculin est utilise

uniquement pour alleger le texte.

Concierge

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons

Hotel

Montreal:

Located in the heart of Montreal's Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay -- we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:

Four Seasons Hotel Montreal is looking for passionate and enthusiastic Concierges. Our concierges respond to a wide variety of requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction, while complying with all Four Seasons' policies.

What you will do:

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc ; Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices; Works harmoniously and professionally with co-workers and supervisors; Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current; Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests; Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests; Supports Operations of the Front Desk when requested (during high operational periods, or low occupancy periods) , this includes but is not limited to Check in and Check out of guests. Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual;

What you bring:

Ability to communicate fluently in French and English, both orally and in writing; an advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele. Excellent knowledge of Downtown Montreal as well as all of it's main cultural and culinary points of interest; Have a good resistance to stress and manage it positively and effectively; Be comfortable in a fast-paced environment; Demonstrate very good team spirit Interest and ability to provide outstanding service to our internal, external customers and our suppliers; Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele; Maintain a professional appearance and behave in a mature manner with integrity at all times; Attention to detail and ability to multitask in a dynamic environment; Be organized, meticulous and resourceful; Demonstrate creativity and initiative; Being a member of Clef d'Or is a plus; 2-3 years of experience of hospitality experience as Concierge;

What we offer:

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.). Discounts at MARCUS Restaurant and the Guerlain Spa. Employee recognition programs (Employee of the Month, anniversary celebrations, etc.). Complimentary meals per shift at Cafe 1440. Employer- contributed retirement plan. Paid vacation plus two additional floating holidays per year. Strong training and development programs. Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability). And more! The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.