Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests\xe2\x80\x99 needs and make informed suggestions will ensure they have a truly memorable stay. Reporting to the Guest Relations Manager, responsibilities include but are not limited to:
Offer professional, consistent, friendly and engaging service
Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
Providing accurate information about activities and dining in the hotel and area
Offering assistance to all guests in making reservations and arrangements for travel, dining, special request and activities
Serve as a liaison for guests by providing information relating to all aspects of the hotel
Maintain knowledge of the hotel\xe2\x80\x99s emergency procedures
Maintaining good working relations with local businesses, restaurants and other hotel departments
Comply with all department policies, procedures, and service standards
Follow and proactively promote all health and safety policies and initiatives
Performing general office duties
Other reasonable duties as assigned
Qualifications
Previous experience in a similar environment will be an asset
Must possess outstanding guest service skills, including professional verbal communication skills
Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
Strong interpersonal and problem solving abilities
Highly responsible and reliable, demonstrating initiative as required
Proven ability to perform under pressure in a fast-paced, team-based environment
Ability to meet the physical requirements of the role, including:
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Additional Information Visa Requirements: Applicants must be legally eligible to work in Canada. Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London\'s The Savoy, New York\'s The Plaza, and Shanghai\'s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.