Job Description

Position Overview

The Kenrick Hotel is seeking a polished, service-driven Concierge Assistant to provide a seamless luxury experience for every guest. This hybrid role combines the warm, welcoming presence of a Bellman with the personalized, high-touch service of a Concierge. The ideal candidate anticipates guest needs, assists with arrivals and departures, and supports the Front Desk in delivering refined, exceptional service from check-in to check-out.

The Concierge Assistant is a key part of the guest experience, ensuring that every interaction is smooth, elegant, and memorable.

Key Responsibilities

Welcome guests with a warm, professional demeanour and assist with luggage handling Escort guests to their rooms and provide orientation of hotel amenities Support Front Desk operations during arrivals, departures, and peak periods Assist with luggage handling and oversee arrival and departure services as needed Offer concierge services including transportation coordination, dining reservations, and local experience recommendations Assist with guest requests and bespoke arrangements to enhance each stay Maintain a polished, organized, and inviting lobby and entrance area Anticipate guest preferences and proactively address needs Communicate effectively with Front Desk, Housekeeping, and Management Uphold The Kenrick Hotel's standards of luxury, discretion, and professionalism Resolve guest concerns with courtesy and efficiency

Qualifications & Skills

Previous experience in luxury hospitality, concierge services, or bellman/doorperson roles preferred Exceptional interpersonal and communication skills Professional appearance with impeccable grooming standards Ability to multitask in a fast-paced environment while maintaining composure Physically able to assist with luggage and remain on feet for extended periods High level of discretion, attention to detail, and guest-focused mindset Flexibility to work varied shifts, including weekends and holidays Knowledge of the local area and luxury offerings is highly desirable Additional language skills are a plus

What We Offer

Competitive compensation Opportunities for advancement within a luxury hospitality environment Comprehensive training in luxury service standards Collaborative and refined workplace culture

Additional Details

Job Type:

Full-time

Pay Range:

$19.00 per hour

Expected Hours:

Approximately 35 hours per week

Visa Requirement:

Must be legally authorized to work in Canada. Sponsorship is not available.
Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 35 per week

Benefits:

Dental care Extended health care Paid time off Vision care
Work Location: In person