Job Description

Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week Education: College/CEGEP Experience: 7 months to less than 1 year or equivalent experience

Tasks

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Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Provide customer service

Computer and technology knowledge

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MAC Device drivers Networking software Networking hardware Networking security Intranet Servers Desktop applications File management software Security software Project management software Mac OS MS Active Directory MS Office MS Windows Wireless networks

Transportation/travel information

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Valid driver's licence

Work conditions and physical capabilities

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Work under pressure Manual dexterity Attention to detail Combination of sitting, standing, walking Bending, crouching, kneeling

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management

Screening questions

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Are you authorized to work in Canada? Do you have experience working in this field?

Financial benefits

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Bonus Mileage paid Piece work

Other benefits

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Free parking available Learning/training paid by employer Team building opportunities

Support for persons with disabilities

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Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

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Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Supports newcomers and/or refugees with foreign credential recognition

Support for youths

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Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

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Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.) Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

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Offers mentorship, coaching and/or networking opportunities for Indigenous workers Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

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Applies hiring policies that discourage age discrimination Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)

Supports for visible minorities

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Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) * Offers mentorship programs that pair members of visible minorities with experienced employees