Job Description

Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.caJob Summary
Reporting to the Manager of Security, the successful candidate will work within the Information Security Division as an integrated team member responsible for the development, installation, administration, maintenance, lead analysis, troubleshooting, and testing of multiple Windows and Apple Operating System compatibility issues, with escalated tier two end-user support of Eastern Health\'s remote access solutions. These solutions provide staff, physicians, external private clinics, and vendors the ability to connect to email, clinical Meditech, PACS and other clinical applications while outside of the Eastern Health network using Pulse secure and virtual desktop technology with multi-factor authentication.We are looking for a highly motivated and results-oriented individual with high regard for patient safety, privacy, security controls, and customer service to fulfill the following responsibilities:- Provide operational support and guidance for remote connectivity issues, providing issue resolution and recommendations for business processes, and is required to thoroughly document research, user interactions, and problem/fix in the service management help-desk software.
- Perform and assist with the analysis, development and testing of configurations and customizations ensuring usage and performance are optimized and aligned with clinical and business requirements.
- Perform analysis of minimum requirements for efficient connections.
- Works closely with system vendors, business owners, and other technical and non-technical teams to provide guidance and support for various project implementations requiring remote connectivity.
- Consult with external vendors and LAN Administrator on restricted server connection requirements. Create and maintain access restrictions as per Eastern Health security standards.
- Consult with end users and management to understand problems and requests and develop solutions by testing software and operating system options and compatibilities through changes to existing systems.
- Develop and maintain support procedures, and update system configuration documents, user documentation, and training guides.This position will be located in the Eastern Health Region.Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling, and stretching may be required.
Constantly performs fine finger/precision work while sitting and using a computer mouse.
Constantly requires visual concentration when troubleshooting, designing, debugging, and troubleshooting reports/forms/scripts.Job Qualifications
Graduation from a recognized university with a Computer Science, Commerce, or Business degree supplemented by a diploma in Information Technology/Informatics, minimum one year (900 hours) duration, or from a recognized Technical College with a minimum three-year Computer Studies Diploma.
Three (3) years\' recent experience with programming, systems analysis, and supporting large enterprise systems is required.
Certification in health information / informatics management would be considered an asset.
Working expertise and knowledge of Eastern Health\'s core enterprise systems
Experience collaborating with stakeholders within the health system.
A satisfactory record of work performance is required.Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.Apply online at https://employment.easternhealth.caUpon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediatelyTo become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.Contact Information for Recruitment Related Inquiries:Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health