Job Description

Location: St. Clare\'s Mercy Hospital

Computer Support Specialist (Subject to Classification Review)
Paramedicine and Medical Transport
Temporary, Full-Time (until November 7, 2024, with the possibility of extension)
27078TMP
Hours 75 bi-weekly (8-hour days)
Salary CG-29 ($26.54 - $29.48 per hour) (subject to classification review)
Competition Number 2023007033
Posted Date 7 December 2023
Closing Date 14 December 2023

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary
The Computer Support Specialist will manage and coordinate all Provincial EMS Technologies including: the Electronic Patient Care Reporting System (ePCR), Computer Aided Dispatch (CAD) including relevant phone systems/ProQA, Automated Vehicle Location (AVL), and the P25 Radio System. The Specialist will play a pivotal role in ensuring the seamless coordination of emergency response operations and enhancing the quality of patient care through efficient data management and communication technologies. This role will expand to include all EMS technologies province wide including approximately 1000 end users across 70 sites utilizing approximately 200 end user devices. Other Computer Support Specialist duties may be required at times. Responsibilities include, but are not limited to:

ePCR

- Identifying and/or responding to identified issues with ePCR functionality.
- Making administrative back end changes to the system including password resets, adding new user accounts - including new medics, ER staff and Managers and changing practitioner training levels/account names when staff upgrade their training.
- Organizing database changes and configuration changes in response to clinical, billing or reporting needs. Will work with vendor and stake holders to develop updates for the ePCR System to best align with the provincial EMS System.
- Coordinating and working with the EMS designated Systems Analyst within NLCHI to arrange repair of laptop devices and the resolution of both hardware and software related computer issues.
- Works with the EMS System Analyst to ensure all database files (three databases, Road Prod, Air Prod and Testing) and software versions are kept up to date for device imaging and updating to ensure the tablets remain aligned with the cloud database.
- Works with IT Security to ensure the appropriate measures are in place for updates to be processed without error.
- Performs testing of all planned database changes including regression testing of the test instance to ensure changes do not affect system functionality prior to release to ePCR production.
- Works with NLCHI to develop reports appropriate to EMS and clinical operations and adjusts the configuration as needed.
- Works with NLCHI, NLHS IT and the vendor to develop the expansion of the ePCR program across the entire NLHS ambulance program including the medical flight environment.

CAD

- Identifies and/or responds to identified issues with CAD functionality.
- Works with the CAD vendor and EMS Systems Analyst to maintain the CAD System in a Mission Critical state.
- Organizes the resolution of hardware or local software related CAD issues with the EMS Systems Analyst.
- Works with vendor to resolve vendor-related issues with the CAD System.
- Coordinates the expansion of CAD with relevant stakeholders to include the entire NLHS ambulance program.

AVL

- Works with vendor to resolve issues with AVL System.
- Maintains AVL System up to date with new vehicles added/removed.
- Coordinates installation of AVL devices on new ambulance vehicles.
- Provides reports on ambulance movement and driving activities as required.

P25 Radio System

- Works with vendor to address issues with P25 operation.
- Works with vendor to change code plugs and talk groups as required.
- Coordinates radio servicing and repair as required.
- Coordinates installation of radio systems into new ambulances as required (60+ vehicles in the next 24 months minimum)

This position reports to the MCC Operations Manager.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Regularly moves/lifts objects 10 - 25 lbs., and occasionally may require the lifting of monitors and computer equipment up to 40 lbs. while working in awkward/confined spaces.
Constantly performs fine finger/precision work while sitting for extended periods of time when using a computer.
Constantly requires visual concentration to read computer monitors, repair and/or install equipment.

Job Qualifications
Graduation from a recognized (approved) College with a two-year or three-year program in Information Technology/Computer Support or a Bachelor of Computer Science Degree is required.
Successful completion of the CompTIA\'s A+ Certification OR MCSE Certification is required.
Minimum of two years of experience within the last four working in Information Technology is required.
Experience with security protocols, secure communications and network-based service deployment and management is an asset.
Experience in the planning, deployment and support of information technology in a health care environment is an asset.
Current working knowledge of TCP/IP Networking is required.
Demonstrated strong interpersonal, analytical, communication and organization skills and the ability to work independently in a client focused environment.
A satisfactory record of work performance and attendance is required.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email, please contact Recruitment 777-7777 ext. 5-2 immediately.

To become a part of our team, please submit an updated resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, daytime contact number, e-mail address, competition and employee numbers if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

NL Health Services is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health