Job Description

Competition # : 46185
Department: Cyber Security & Digital Solutions
Location: Flexible
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: xe2x80x8b10-Jun-25 xe2x80x8b (Applications are accepted until 11:59 PM Atlantic Time)
About Us
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.
At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.
Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.
Join us at CSDS as we shape the future of digital services in Nova Scotia, and make a real difference to Nova Scotians.
About Our Opportunity
As a Technical Specialist in the User Access and Internal Identity team within the Cyber Security and Risk Management (CSRM) portfolio, you will design, implement, and deliver secure digital identity services; you will provide support in a 24/7 operational environment for over 15 enterprise services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and IWK Health. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions.
Other key characteristics required for this role include:

• Supporting end users in a prompt, polite and friendly manner.
• A strong initiative-taking collaborator with the ability to work independently.
• Flexibility to work after hours when required.
• Analytical thinking with strong troubleshooting skills.
• Practice good judgement and make decisions under pressure.
• Ability to remain positive and maintain confidence in own abilities.

Primary Accountabilities
CSDS is looking for a Computer Services Officer 3 (Technical Specialist), who wants to deliver and secure digital identity services for the Province. We are interested in candidates who have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.
You will be responsible for providing identity and access management subject matter expertise. You will operationalize, deliver, and continuously improve identity services built around user needs with embedded protections. You will collaborate with clients, vendors, management, and leadership to deliver on your security, technical and non-technical accountabilities.
Your responsibilities will also include the following:

• Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure.
• Work on tickets (service requests, change requests, problems, incidents, etc.)
• Implement corrective actions to ensure timely resolution of the technical issues.
• Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
• Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.
• Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.
• Capture and understand client requirements and develop solutions to meet those requirements.
• Consistently deliver on accountabilities, and support clients, peers, management and leadership.
• Coach and lead teammates and peers on new technologies and processes.
• Help create a culture of humility, learning, collaboration, ownership and results.
• Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.

Qualifications and Experience
To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of 3 years' experience, or graduation from a recognized Information Technology program, plus 3 years and 6 months experience or an acceptable equivalent combination of training and experience.
You have completed and earned one or more of the following credentials. Evidence of completion, by way of a Microsoft transcript shared link that shows your legal name, MCID, contact email address and active certifications, is required.

• Microsoft Certified: Security Operations Analyst Associate (SC-200)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Azure Security Engineer Associate (AZ-500)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400)

In addition, you have the following required experience:

• Implementing, configuring, and maintaining Microsoft Entra ID (Azure Active Directory), Microsoft Entra Domain Services, and Microsoft Entra Business-to-Business (B2B) Collaboration
• Implementing, configuring, and maintaining Active Directory Domain Services (AD DS), Active Directory Federation Services (AD FS), and Active Directory Certificate Services (AD CS) in enterprise hybrid identity environments.
• Maintaining and supporting Microsoft Identity Manager (MIM) or a comparable identity and access management suite (e.g., PingOne, OneLogin, SailPoint, ForgeRock, etc.).
• Managing the identity lifecycle management events, access reviews, license assignments and reclaims in a Microsoft 365 environment.

Scripting with Active Directory PowerShell, Azure CLI, etc. * Resolving issues related to server monitoring, automation, group policies, directory security, and integration with load balancers.

• Creating standard operating procedures and processes.
• Undertaking troubleshooting and investigations to resolve incidents and problems.

Assets

• Solid understanding of Windows Server operations, including installation, configuration, and system administration.
• Practical understanding of identity/authentication standards and protocols: Kerberos, SAML2, OAuth2, WS-Federation, WS-Security and OpenID Connect.
• Practical understanding of Public Key Infrastructure (PKI).
• Coaching and mentoring staff on new processes and technologies.
• Experience working in a health care or public sector environment.
• Experience supporting mission critical, enterprise environments, 24 x 7 x 365.

Benefits
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: .
Working Conditions
You will be required to work outside normal business hours (08:00-16:30) to provide service and be on-call to work non-traditional shifts, including weekends, to support a 24/7 critical service and environment.
Additional Information
We recognize that everyone brings different skills and experiences to the table.
If you don't check all the boxes, we encourage you to apply anyway and tell us why you're the right fit for the job.
We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.
One or more methods that include a technical assessment, oral presentation, interview(s), references, background checks, and more, can be used to assess your candidacy.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer or will result in the termination of your employment.
What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: PR 14
Salary Range: $2,653.85 - $3,231.58 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.