Job Description

Department: Service Nova Scotia and Internal Services Location: Type of Employment: Permanent Union Status: NSGEU - NSPG Closing Date: 1/19/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a \xe2\x80\x9cdigital\xe2\x80\x9d service for a reason \xe2\x80\x93 because we are helping government work the way that people expect things to work these days.
Our team is large, diverse, and passionate about making a difference in peoples\xe2\x80\x99 lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.
At the NSDS, we don\'t just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!
The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve \xe2\x80\x93 so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

About Our Opportunity

Reporting to the Manager, Core Infrastructure, you are proficient in a specialty area(s), providing guidance and specialized support services with a focus on Cloud. You will ensure effective and efficient availability, deployment, and maintenance of IT assets for the Government of Nova Scotia in a manner that meets or exceeds the established customer service standards. You will play a key role in supporting core Service Support processes to ensure a consistent level of services to the users.

Primary Accountabilities

• Work with project teams within your own work unit.
• Monitor and maintain hardware, software and cloud services.
• Resolve incidents and problems.
• Provide specialised technical installation of services for clients.
• Support operational services and monthly maintenance, including downtime and participation in the rotation of 24/7 on-call coverage.
• Provide Tier 2 advice to Technical Analysts.

Qualifications and Experience

To be successful in this role, you will have a bachelor\xe2\x80\x99s degree in Computer Science plus a minimum of three years\xe2\x80\x99 experience or graduation from a recognized Information Technology program plus three years and six months of experience (or the equivalent combination of training and experience).
Related experience must include at least two years working in Server environments and 6 months experience working in small projects and/or teams. Experience in Cloud, virtualization, and OS level support is essential. Experience in an on-premises and cloud based virtualized environment (e.g. VMWare and Azure) and supporting large, mission critical (7x24) environments are definite assets to the position.
Knowledge of project management methodology, ITIL processes, and IT and Security policies and procedures in Government, are also assets. Excellent communication (both verbal and written) and interpersonal skills are required, as well as demonstrated ability to interact effectively with clients, staff, peers, and management. Ideally, you will be flexible and adaptable to changing business priorities.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion
• This position allows for flexible work arrangements

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: PR 14 Salary Range: $2,563.74 - $3,121.84 Bi-Weekly
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.