Competition # : 37648
Department: Service Nova Scotia and Internal Services
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: \xe2\x80\x8b1/19/2023\xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)
About Us
Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "Nova Scotia Digital Service" if you crave meaningful work and want to create change like we do.
The Nova Scotia Digital Service of the Department of Service Nova Scotia and Internal Services is a leader in client focused service delivery. This branch is responsible for all NS Government departments, agencies, boards and commissions\' technology services and support as well as supporting the NS Health Authority and IWK.
The scale and scope of what Nova Scotia Digital Service does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. The Province\'s technology and business teams become more intertwined as new opportunities present themselves.
About Our Opportunity
As a Technical Analyst, you would provide IT support in a continuous operational environment for critical services within the shared services mandate of the Department of Service Nova Scotia and Internal Services. You will provide support to government departments, boards, agencies commissions and offices, as well as Nova Scotia Health (NSH) and the Sir Izaak Walton Killam Health Center (IWK).
You may be the first point of contact for clients and represent the front face of the organization. You will be required to deal with clients of various personalities and levels of IT knowledge in determining the root cause of their problem before initiating a plan of resolution. You must have the ability to use common, non-technical language when necessary. You play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent level of services.
Primary Accountabilities
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