Job Description

This is a unique opportunity to join a high-performing Operations Compliance team supporting US Insurance Ops, including Life, LTC, and Annuities. The role offers exposure to both third-party administrator (TPA) oversight and Sarbanes-Oxley (SOX) audit coordination--two areas critical to our operational integrity and regulatory compliance. The successful candidate will help shape how we manage third-party governance and internal control testing, with room to grow and evolve the role based on business needs and individual strengths.

Position Responsibilities:

Lead oversight of certain third-party administrators (TPAs), including governance, issue resolution, and process stabilization. Coordinate SOX testing cycles across Operations, Finance, and IT, including documentation, issue tracking, and audit support. Collaborate with internal stakeholders to ensure timely and accurate compliance with regulatory and audit requirements. Assist in managing operational risk through data synthesis, reporting, and process reviews. Contribute to strategic compliance initiatives and support market conduct exams, filings, and privacy-related matters as needed.

Required Qualifications:

Minimum 5 years of experience in compliance, audit, operations, Risk, or related financial services roles. 3+ years of experience supporting/ coordinating audits, TPA oversight, or internal controls (SOX or similar frameworks). Strong analytical, organizational, and communication skills.

Preferred Qualifications:

Bachelor's degree in Business, Finance, Accounting, or related field. Experience with TPA governance in a regulated industry. Familiarity with SOX compliance frameworks and audit coordination. Exposure to life insurance, annuities, or long-term care products. Professional certifications such as CPA, CIA, or CISA. Ability to work independently and manage competing priorities in a dynamic environment.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$64,575.00 CAD - $107,625.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.