Job Description

Association for New Canadians

is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.





Job Title:

Complex Case Worker

Location: St. John's, NL



Position Type: 1 full-time position until March 31, 2026, with possibility of extension pending budget availability and satisfactory performance



Closing date: Until filled





Reporting to the Resettlement Assistance Program (RAP) Manager, the

Complex Case Worker

provides intensive, wrap-around support to Government-Assisted Refugees (GARs) with complex needs during the RAP period, addressing areas such as health, education, therapy, and social integration. This role involves conducting in-depth assessments, offering crisis intervention, and coordinating care in collaboration with internal teams and external partners. The incumbent also ensures smooth transitions to Settlement services, facilitates access to specialized supports, and maintains detailed documentation in line with IRCC case management requirements. Building trusting relationships with clients and staying informed on best practices through ongoing professional development are key components of the role.

Roles and Responsibilities:

Provide high level support to Government-Assisted Refugee (GAR) clients with complex needs Conduct comprehensive client assessments to evaluate overall health, abilities, needs, and assets Collaborate with the Manager Settlement Services and Manager of Mental Health and Health Services to ensure wrap-around services for high-needs clients during the RAP period Works closely with Settlement Complex Case Management to support high needs RAP clients transitions to Settlement Offer crisis intervention and solutions-focused guidance to GAR clients Conduct Needs and Assets Assessment and Referrals Service (NAARS) and Refugee Health Screener-15 to monitor client well-being Work collaboratively with RAP, Settlement, and Child and Youth teams, as well as external community partners, including NL Schools, NL Health Services, and Gov NL Department of Children, Seniors, and Social Development, to provide coordinated support for high needs GAR clients Facilitate access to specialized services, accommodations, and resources for clients with disabilities in coordination with Social Work Services Build trusting relationships with clients, respecting their cultural and religious backgrounds and addressing specific needs Maintain accurate client profiles, service statistics, and case notes in NewOrg for inclusion in monthly and quarterly iCARE activity reports Prepare detailed documentation of client progress to ensure compliance with IRCC Case Management framework and reporting requirements Compile and maintain statistical and narrative reports for stakeholders, adhering to deadlines Actively participate in local and national committees, workshops, and professional development opportunities to stay informed on best practices and policies in settlement services Develop and deliver presentations to clients, staff, and community partners to raise awareness and share resources Stay informed on policies and trends related to resettlement and community support services

Qualifications and Experience:

Experience working with vulnerable populations, particularly in a case management capacity Bachelor's Degree (in Social Work, Psychology, or a related field); cultural awareness and sensitivity when working with diverse populations Demonstrated ability to manage clients with complex medical, psychosocial, mental health, or addiction challenges Proficiency in crisis intervention, conflict resolution, and collaboration with schools and educators. Strong communication and teamwork skills Knowledge of child welfare, settlement, and community development services Proficiency in Microsoft Office Suite, Google Workspace, and case file management systems Competence in preparing detailed reports for stakeholders

Conditions of Employment:

Legal authorization to work in Canada Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm) Valid class 5 NL driver's license and daily access to a personal vehicle is required Ability to travel is required Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary Valid First Aid Certificate is an asset




How to Apply





Please upload a cover letter and resume as one PDF or MS Word document to https://associationfornewcanadians.bamboohr.com/careers/259

Association for New Canadians

is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.





Visit us on-line at: www.ancnl.ca.