Job Description

Complex Case Specialist

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SP5 Social Services Worker 5


Regular/full-time


Department of Families


Child Protection, Child and Youth Services


Winnipeg MB


Advertisement Number: 44545


Salary(s): SP5 $74,177.00 - $103,228.00 per year


Closing Date: November 17, 2025


The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).


Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.


An eligibility list may be created for similar positions and will remain in effect for 12 months.


Reporting to the Issues Management and Child Death Manager, the Complex Case Specialist (hereafter referred to as the specialist) works within the Issues Management Unit at the Child Protection Branch. The unit has responsibility for provision of service for Intake-Inquiries and Complaints; Child Death and Serious Injury; Inter-provincial matters; Statements of Claim, Post-Adoption and Reconciliation. We are seeking to fill a full-time regular position in Winnipeg. To be considered for this competition you must submit an application form. See below for further instructions.

CLICK HERE TO ACCESS THE APPLICATION SCREENING FORM


Conditions of Employment:


Must be legally entitled to work in Canada Must be able to obtain and maintain a satisfactory Criminal Record Check with Vulnerable Sector Search, Child Abuse Registry Check and Adult Abuse Registry Check Must possess and maintain a full valid Class 5F Manitoba driver's licence Must be able to have access to a vehicle for work purposes Must have the ability to travel throughout Manitoba and stay overnight, if required Must provide a current and satisfactory Prior Contact Check

Qualifications:


Essential:


Master (MSW) or Bachelor (BSW) Degree in Social Work preferred or equivalent degree in a related discipline. Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service (https://canalliance.org/en/ or by Canadian Association of Social Workers at application). Significant experience working within the child and family services system; preferably in various roles and capacities including front line supervision and various roles; equivalent experience will be considered but those with direct CFS experience and leadership are preferred. Ability to critically think, problem solve, use counselling skills, mediation approaches, and other problem solving methods to resolve conflict and find solutions. Strong written communication skills to write clear and concise correspondence, including detailed reports to a variety of audiences including senior level decision makers. Excellent verbal communication skills with the ability to express ideas in a clear, concise and organized manner for a variety of audiences. Ability to develop and maintain relationships that foster strong internal team problem solving and collaboration; and which on a macro level leads change and problem solving that impacts clients and systems serving families. Strong interpersonal skills and the ability to establish positive working relationships with both internal and external stakeholders. Knowledge and experience applying legislation. Must possess a high level of competency regarding statutes that pertains directly to child protection; including The Child and Family Services Act, The Authorities Act, The Adoption Act, The Advocate for Children and Youth Act, Bill C-92, An Act Respecting First Nations, Metis and Inuit Children Youth and Families, Interprovincial Protocols or other provincial child protection legislation, Privacy Legislation and all relevant Regulations, Standards, procedures and policies. Ability to work independently, to organize and prioritize workloads, to work quickly, accurately and effectively under pressure (both volume, intensity and timelines) and manage several critical tasks simultaneously. Strong organizational skills with the ability to manage projects, meet deadlines and balance competing priorities. Knowledge of current and historical child welfare organizational evolution that has changed service delivery models and roles across Manitoba's child and family services system including the Department, geographical CFS agency models, the beginning of the devolved CFS system including the Child and Family Services Authorities/agencies. Knowledge of history of colonialism and how legislation, policy and practices regarding First Nation, Metis and Inuit has impacted and continues to impact Indigenous People. Is an activist and advocate with a strong understanding of Truth and Reconciliation.



Desired:
Experience with Microsoft Word, Microsoft Outlook, Excel, Power Point, Teams, the Child and Family Services Information System and Intake Module and other electronic records management systems.

Duties:


The specialist is responsible for providing guidance, leadership, support and mentorship to the Issues Management, Post-Adoption and Reconciliation Specialists as well as the Interprovincial and Post-Adoption Clerks as direct reports. The Specialists and Clerks will respond to inquiries and complaints from the public that are referred either directly or through the office of the Minister of Families or other government sources; gather and triage information on all child deaths and serious injuries in Manitoba; co-ordinate Statements of Claims regarding individuals filing lawsuits against the Director of Child Welfare and The Province of Manitoba, including an analytical review of historic file information and creation of summaries of events for use of legal counsel in court matters and provision of legislated services for post-adoption and reconciliation.


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Apply to:

Advertisement # 44545
Talent Acquisition - Executive Recruitment
Human Resource Services
608-330 Portage Avenue
Winnipeg, MB , R3C 0C4
Phone: 204-945-6892
Fax: 204-945-0601
Email: PSCExecutivejobs@gov.mb.ca
Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resume and/or application must clearly indicate how you meet the qualifications.


Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.


We thank all who apply and advise that only those selected for further consideration will be contacted.


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