Job Description

Job Overview

Neill-Wycik Co-operative is a student housing co-operative located in downtown Toronto. We house approximately 750 co-op members from September to April every year, and then share our co-op with Neill-Wycik Hotel through the summer months . Our members come from different post-secondary institutions in Toronto, and are a very diverse group of individuals.

The Community Support Manager (CSM) is generally responsible for overseeing the co-op community and volunteer programs, including supervising the Community Assistants (CA's), and acts as staff liaison for all board sub-committees. The CSM will adhere to all by-laws, policies, and procedures as amended from time to time. The ideal candidate will have a strong background in conflict resolution and/or event management, and is committed to enhancing the experience of living at Neill-Wycik for our co-op members.

Responsibilities

Manage CA team (residence life staff), ensuring a safe and welcoming environment for all staff and co-op members. Hire, train, supervise, evaluate and discipline all CA's in collaboration with the General Manager, HR Manager and/or HR Committee as required. Coordinate comprehensive training sessions for the CA's Ensure all CA's are following co-op by-laws, policies and procedures. Assist with roommate mediation, conflict resolution and tracking co-op member violations. Manage CA budget(s). Ensure Orientation and Orientation Events are completed via the CA's. Move-In Day assistance (Sept. 1 & 2) Support and assist with community events led by the CA team. This includes hands-on support. Act as staff liaison for Board of Director subcommittees such as the Member Relations Committee and Social Activities Committee . Assist committees with organization and communication as needed. Provide co-op members with relevant information from the co-op by-laws. Lead communication efforts with co-op members. This includes notifying members about things happening in the co-op, and creating weekly email blasts. Oversee social media accounts for the co-op. Any other responsibility as deemed necessary by the General Manager.

Skills

Demonstrated experience with conflict resolution and/or roommate mediation is necessary. Previous experience running community events is considered an asset. Strong interpersonal and leadership abilities. Superior communication (oral and written) skills. Problem solving and organizational skills. Excellent leadership, supervision, and coaching skills to foster a healthy environment. Previous experience managing a budget within the workplace. Proficiency with Google Workspace. Experience with StarRez considered an asset. An understanding of housing co-operatives is considered an asset.

Notes

Weekend and evening work to be expected. 20-25 hours a week.
Join our team as a Community Support Manager where you can make a meaningful impact for our co-op members while fostering an inclusive community atmosphere!

Job Types: Part-time, Fixed term contract
Contract length: 8 months

Pay: $20.00-$25.00 per hour

Expected hours: 20 - 25 per week

Work Location: In person

Application deadline: 2025-08-12
Expected start date: 2025-08-25