Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon\xe2\x80\x99s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life\xe2\x80\x99s potential. For more information, visit
www.triconresidential.com .


The Community Manager will enjoy variety in their day and promote a positive image of the company. They will assume responsibility associated with management of an urban, multi residential, best in class property, providing elevated customer service and resident experiences. The Community Manager is expected to be a team player and people leader, working collectively to achieve common goals. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences.

Customer Service:

• Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience
• Professionally and courteously handle all inquiries, feedback, complaints or concerns from residents (current and perspective) and follows up accordingly
• Act with integrity and demonstrate support for our core values

Leadership:

• Responsible and accountable for the leadership, development and supervision and activities of all resident services site staff, service providers, and contractors
• Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary

Accountabilities:

• Ensure effective communication with residents, consistent with their expectations
• Oversight for Marketing, Leasing and overall Resident experience at the property
• Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports
• Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites
• Perform regular and proactive inspections of the property and make recommendations as required

Qualifications:

• Possess exceptional communication and interpersonal relationship skills
• High degree of diplomacy, integrity, discretion and confidentiality
• Leadership abilities to inspire a team to achieve greatness
• High degree of initiative, agility, creativity and flexibility
• Ability to work with a diverse group of people and interests while being culturally aware

Minimum Requirements:

• 3 + years of management experience with multiple reports
• Bachelor\xe2\x80\x99s Degree in applicable related field
• Completion of (or working towards) Property Management Designation considered to be an asset
• Intermediate knowledge of MS Office (Word, Excel, and PowerPoint), Yardi is an asset

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.