Job Description

Why Deveraux


At Deveraux, we're more than a rental developer. We're builders of community, connection, and opportunity. With over $2.5 billion in managed assets across Western Canada, we've been recognized as Platinum Status with Canada's Best Managed Companies for our innovation, growth, and commitment to creating thriving communities.


We specialize in the design, development, construction, and management of purpose-built apartment communities. Thanks to our vertically integrated model, we manage every stage of a project's lifecycle, from conception to construction to long-term operations. This structure encourages collaboration across all departments and gives our team the chance to contribute meaningfully at every step.


Our developments are thoughtfully designed to be sustainable and forward-thinking, consistently exceeding national energy standards. But our impact goes beyond the buildings. We believe in giving back through donations, volunteerism, and mentorship, because responsible development includes supporting the communities around us.


At Deveraux, our culture is rooted in accountability, integrity, excellence, and collaboration. We've created an inclusive environment where innovation is encouraged, and every voice is heard. With access to leadership, strong mentorship, and continuous development opportunities, this is more than a workplace. It is a place where you can grow, make a difference, and be part of something meaningful.


The Opportunity


The Community Manager is a critical supervisory role, acting as the primary site-based manager and champion of a collection of communities within Deveraux Apartment Communities' regional property portfolio. The Community Manger will oversee day to day operations at the designated properties and report directly to the Regional Property Operations Manager. Primary responsibilities of the Community Manager include rent collection, tenant relations, leasing activities, building and grounds maintenance, and general property administration. Specific responsibilities include, but are not limited to the following:


What we offer...
Attractive compensation package that is competitive in the industry


Comprehensive benefits program comprising life, long-term disability, and extended medical, dental, and vision coverage


Registered retirement savings plan (RRSP) with a matching Deveraux-funded deferred profit-sharing plan (DPSP)


Transparent and rewarding workplace dedicated to supporting your professional development


Discounts on rental properties
What you bring...
More than 3 years of experience in property management


Familiarity with RTDRS rules and regulations


High school diploma required; additional education preferred


Prior supervisory experience is advantageous


Exceptional communication and leadership abilities


Proficient in administration, organization, and time management


Capable of thriving in high-pressure, fast-paced settings


Demonstrated commitment to providing outstanding customer service


Proficiency with computer software such as Microsoft Word, Excel, and Adobe; familiarity with
Yardi software is a plus


Understanding of budgeting principles


Possession of a valid driver's license
You will...
Management


Oversee all lead to lease activities; including, but not limited to; resident move-in, move-out, transfer and renewal activities


Inspect vacant apartments to ensure rent readiness and collaborate with facilities supervisors to ensure company expectations are met


Liaise and collaborate with Regional and Senior Management


Strive to professionally resolve resident and employee issues


Attend residential tenancy hearings as necessary


Model and enforce all company policies, processes, and procedures


Ensure the maintenance of the physical and fiscal assets of the communities


Perform other duties as necessary to meet the needs of the organization, residents and properties


Leasing


Responsible for championing the resident experience strategy and supervising leasing and property teams to delivery exceptional community engagement and retention outcomes


Ensure daily property and show suite inspections are completed and meet brand standards through team oversight


Collaborate with Leasing Consultants and the Directors of Leasing and Marketing to develop, design and implement appropriate leasing and marketing strategies


Conduct tours of the grounds of the community and show apartments to prospective residents as required


Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community; Coach Leasing Consultants and Property Administrators on tour excellence


Lead monthly performance reviews and ensure compliance with company policies


Identify appropriate advertising resources and recommend such sources to Leasing and Marketing Directors


Enact and enforce lease renewal policy and activities; strive to reduce resident turnover


Ensure the follow up on 100% of resident maintenance service requests, responding to resident complaints, concerns, etc., planning of resident activities, and providing for exceptional resident communication


Supervise unit turnover process (including move-in/out inspections, processing applications, and monitoring unit 'make-ready' requirements)


Minimize unit 'down-time' and vacancy loss due to turnover


Customer Service


Develop and maintain professional relationships with prospective and current residents


Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensuresatisfaction


Handle resident calls and in-person concerns


Respect boundaries of tenant privacy & confidentiality, ensure safety and uphold residential tenancy law


Administrative


Accurately prepare and be thoroughly knowledgeable of all applications and lease documents


Oversee the collection and processing of rental payments


Facilitate the move-in and move-out processes


Ensure the maintenance of accurate property, tenant and unit records in Yardi


Financial


Oversee the collection of rent and other fees in accordance with lease agreements


Follow procedures outlined in lease agreements for late rent collections and work to process evictions ina timely fashion


Maximize rental revenue by maintaining high occupancy and reducing vacancy loss, bad debt loss, andconcessions


Improve Net Operating Income (NOI) through revenue maximization and expense controls whilemaintaining the physical asset


Recommend changes to rents and fees in accordance with market changes


Review and analyze monthly financial statements; attend budget to actual meetings with SeniorManagement


Purchase in accordance with budgetary guidelines; approval for exceptions to be sought from Supervisor


Assist in the preparation and development of annual property operating budget


Review and approve all property purchases recommended by team members


Safety


Participate in and engage team in Occupational Health and Safety program


Ensure compliance with all safety rules and regulations


Provide quality judgment to reduce legal, liability, physical, and safety risks; contact Supervisor immediately regarding any potential liability or loss concerns


Investigate, prepare, and report in accordance with organizational policy on all accidents, claims, andemergency situations


Relationships


Report to the Regional Property Operations Manager


Provide coaching, feedback and motivate onsite administrative personnel to achieve the operational goals of the property


Establish and maintain productive relationships with Facilities colleagues


Develop and maintain relationships with suppliers, vendors, contractors, and all others serving the community and organization


Maintain a positive relationship with local officials (i.e. City, Fire Department, Insurers, etc.)
Additional Information


You must be legally eligible to work in Canada (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a satisfactory Criminal Background Check.


The Deveraux Group of Companies is an Equal Opportunity employer. We foster a diverse and inclusive workplace where individuals, regardless of disability, gender, sexual orientation, marital status, race, color, religion, age, nationality, or ethnic origin, have equitable access to opportunities for employment, professional opportunities and advancement. Our recruitment practices are merit-based, ensuring that every candidate is evaluated fairly based on their qualifications, skills, and potential to positively impact our team. Embracing diversity is integral to our organizational ethos, creating a culture where diverse perspectives contribute to our ongoing success and drive innovation.


We kindly ask that applicants refrain from calling regarding job postings. All applications must be submitted online. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.


#DGOCRecruitment


Job Type
Full-time, Permanent
Company
Deveraux Group Of Companies
Location
Calgary, Alberta
Opening Date
11-05-2025


Benefits:


Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person