Job Description

Community Manager

Martha Terrace | Burlington, ON

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we're dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.



As one of Canada's premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.



As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.



Whether you're launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.



Join us and help shape the future of commercial real estate.

The Opportunity:

We have an exciting opportunity to join BGO's residential rental community. We're looking for a passionate residential real estate leader to join our team.



The Community Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building, including maximizing the net operating income. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences.

What You Will Do:

Operational Oversight

Day-to-day management of the property with a focus on a high level of customer service Ensure all rents are received, recorded, and cheques are deposited, including security deposits Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Residential Tenancy Act Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites Perform regular and proactive inspections of the property and make recommendations as required Purchase supplies and coordinate services for the property Manage daily maintenance requests and assign work orders Other related duties as required; such duties may include lifting

Leasing

As required, respond to leasing inquiries, conduct property tours, show available suites and perform follow ups to prospective residents with the view to obtaining a commitment to lease Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided Conducting regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy

Resident Experience

Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience, and maintaining strong reputation management Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and perspective) and follows up accordingly Conduct move-in inspections and property orientation with new residents Manage the lease renewal process with a goal of high resident retention Organize resident events and experiences to increase customer loyalty

Leadership

Responsible and accountable for the leadership, development and supervision and activities of all resident services site staff, service providers, and contractors Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary

Financial Management

Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports Issue purchase orders and arrange for trades, in adherence to BentallGreenOak standards and policies Conduct operations within budgeted parameters

Sustainability:

Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling Embrace and pro-actively support BGO's culture of environmental sustainability, and corporate and social responsibility.

Who You Are:

Experience:

3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.

Education:

A College or University education in a business or hospitality field would be considered an asset.

Relationship/Leadership Skills:

Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public

Organizational/Multi-Task Skills:

Ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate

Decision Making Skills:

Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change

Computer Skills:

Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset

Availability:

Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours

Knowledge:

A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations

Police Clearance

: A criminal verification check is required for employment




At BGO, we recognize that each employee's unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.



BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.



We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.