Job Description

Come work as a Community Liaison Worker with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a graduate of a Health Care Worker program to join the Home Health Team at Pender Community Health Centre in Vancouver, BC as a Community Liaison Worker. Apply today to join our team!

As a Community Liaison Worker with Vancouver Coastal Health, you will:

• Support clinical staff as a member of healthcare team(s) by providing appropriate information and support related to clients with complex health care needs.
• Monitor clients, documents and provides verbal reports on observations to clinicians in accordance with standard procedures or specific direction.
• Assist clinicians in planning, organizing, facilitating team based care conferences and or family meetings as required, participates in the process of case planning, and may assist clients with instrumental activities of daily living (ADL).
• Act as an advocate and/or a liaison for clients, facilitating access to community services and resources. Provides information on community services to clients and their caregivers. Establishes a rapport with clients based on respect and promotes clients to manage behaviors and enhance clients\xe2\x80\x99 self-management support.
• Liaise, monitor and coordinate services with health care team, community services, and medical professionals.

Qualifications

Education & Experience

• Social Services Certificate or Diploma from a recognized College plus (1) year\xe2\x80\x99 recent experience in a community setting supporting clients within the relevant client population or an equivalent combination of training and experience.
• Valid BC Driver\xe2\x80\x99s License and access to personal vehicle.

Knowledge & Abilities

• Knowledge of community, social and health resources, and services.
• Working knowledge of the social emotional and health-related problems encountered by the client population.
• Ability and willingness to learn and use appropriate strategies (e.g. harm reduction, recovery oriented, culturally safe and trauma informed care).
• Ability to engage and provide service to a culturally diverse population with a wide range of health challenges (e.g. mental health/substance use and HIV antiretroviral therapy).
• Ability to follow team direction regarding rights and obligations of staff/clients when providing care to clients that fall under legal acts such as adult guardianship, mental health and public Health.
• Ability to demonstrate and assist client with instrumental activities of daily living.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
• Ability to work independently and in cooperation with others.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize, prioritize and meet deadlines.
• Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
• Basic computer literacy to operate a computerized client care information system.
• Exceptional customer service and communication skills.
• Ability to work within a team environment.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and \'going first\' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada\'s Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

Vancouver Coastal Health