Job Description

Let us welcome you home to The Hamlets in Duncan, BC

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. \xe2\x80\x9cLet us welcome you home.\xe2\x80\x9d All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

As the Community Leasing Coordinator, you are responsible for building meaningful relationships with seniors in the community, while respecting their dignity towards decision making and navigating relationships with their families.

Responsibilities

Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community

Support qualifying seniors to determine if our community is the best fit for them

Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met

Regularly stay in touch with prospective residents leveraging state of the art seniors CRM platform, Sherpa

Manage lead sources via telephone, walk-ins, email, social media, and home visits

Support the General Manager with preparation of lease documentation prior to move-in

Assist with coordination of pre-arrival and welcome package

Accountable for regular resident follow ups, post move in leveraging Optima\xe2\x80\x99s proprietary Live with Us Platform

Support ongoing resident engagement

Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories

Liaise with marketing

Provide leasing and marketing reports as required

Other duties as assigned to support operational requirements

Qualifications and Experience

Minimum of 2 years residential leasing experience

Experience in an aging adult setting is preferred

Valid provincial driver\'s license required

Completion of CPR and First Aid is an asset

Exceptional interpersonal skills with peers, residents, visitors and operational partners

Superior organizational skills with the ability to handle multi-resident requests

Strong sense of ethics and the ability to handle sensitive information with tact and discretion

Superior oral and written communication skills

Demonstrate the ability to prioritize and problem solve

Ability to work flexible hours (evenings and weekends)

Strong computer literacy including effective working skills with Microsoft 360, Sherpa, Yardi, and OneDay

Conditions of Employment

Clear Vulnerable Sector Check

COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.

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