Job Description

DescriptionThe Community Engagement & External Relations Coordinator coordinates community connections and volunteer events for the ministry unit. This position is responsible for the coordination of all aspects of volunteer services and working with managers/supervisors to identify volunteer needs, recruit, organize and direct volunteers to the departments as needed.Community Engagement is also responsible for the development and implementation of strategic initiatives that build and maintain relationships with key stakeholders, including public and private organizations, non-profits, and local communities. The successful candidate collaborates with wide range of partners to create and implement action plans that support the mission and goals of our organization.KEY RESPONSIBILITIES:General Administration and Coordination\xc2\xb7 Organize and plan Volunteer Appreciation event.\xc2\xb7 Maintain all areas of Volunteer \xe2\x80\x9cadvertising\xe2\x80\x9d to ensure MU news, job postings, memos and correspondence, policy updates or new policy are current and updated on all media platforms.\xc2\xb7 Facilitate Volunteer Orientation sessions.\xc2\xb7 Maintain volunteer database and volunteer manual and digital files and maintain records and statistical data of volunteer activities.\xc2\xb7 Produce brochures, flyers, advertising materials and PowerPoint presentations for volunteer recruitment and promotion.\xc2\xb7 Provide oversight to the annual Christmas Kettle campaign and Christmas programs.\xc2\xb7 Attend meetings as needed, prepare, and produce reports and forms as required.\xc2\xb7 Ensure that all minutes of meetings are recorded and saved to appropriate file.\xc2\xb7 Ensure that all activities meet standards for SA internal operations and external accreditation bodies.\xc2\xb7 Administer and report on Reaching Home Homelessness Diversion FundingVolunteer Services:\xc2\xb7 Develop goals and objectives for the Volunteer Program\xc2\xb7 Liaise with secondary institutions for potential volunteering partnerships.\xc2\xb7 Assist with the development, implementation and review policies and procedures relating to volunteers.\xc2\xb7 Recruit, select and interview volunteers to meet program needs.\xc2\xb7 Assist in volunteer onboarding, ensuring that the necessary training and ministry unit specific onboarding requirements are met, including involvement in general orientation and evaluation.\xc2\xb7 Assist with developing role descriptions and other appropriate materials to guide volunteers in their overall duties and performance.\xc2\xb7 Develop a continuous quality improvement plan for volunteer services.\xc2\xb7 Monitor the performance of all volunteers to ensure high quality services are provided to our program participants, residents, and departments.Community Engagement\xc2\xb7 Contribute towards establishment and maintaining of existing relationships with public and private organizations, non-profits, and local communities.\xc2\xb7 Assist in the development and implement strategies to engage stakeholders in activities that promote our mission, vision, and commitment.\xc2\xb7 In collaboration with the leadership team, plan, and coordinate events to promote community awareness.\xc2\xb7 Create public awareness of our organization and initiatives through various mediums including social media.\xc2\xb7 Meet with clients & distribute funds through the Reaching Home Homelessness Diversion Program (typically, up to 8 hours per week).\xc2\xb7 Monitor progress of initiatives and report findings to managementOther related duties as required.CRITICAL RELATIONSHIP MANAGEMENTGovernance Boards and Councils: NoneInternal:\xc2\xb7 Leadership team, department managers, staff\xc2\xb7 VolunteersExternal:

• Potential volunteers
• Community and other partnering agencies, including Reaching Home

MANAGERIAL Leadership RESPONSIBILITY\xc2\xb7 This position reports directly to the Manager of Programs\xc2\xb7 This position has no direct reports.\xc2\xb7 May act as a workflow coordinator for volunteers.FINANCIAL AND MATERIALS MANAGEMENT:\xc2\xb7 Confidential Volunteer files, database, and reports\xc2\xb7 Maintain an extensive network of contacts, both internal and external, to meet program volunteer needs.\xc2\xb7 Distribute and maintain a small Reaching Home budget (approximately $50,000 annually)WORKING CONDITIONS:\xc2\xb7 Working environment is typically in the office in generally agreeable conditions.\xc2\xb7 The performance of the job requires frequent sitting and keyboarding.\xc2\xb7 The performance of the job requires attentive listening, frequent attention to computer/word processing, attention to detail, and working with confidential information.\xc2\xb7 The performance of the job requires frequent sitting and keyboarding, and occasional bending, walking, lifting, and standing.\xc2\xb7 The incumbent\'s work environment is typically at work sites within residential settings, and may experience the following disagreeable conditions: therefore, will need to follow or use universal precautions:o Dealing with angry and abusive people, verbal abuseo Exposure to bodily fluids, bodily waste, and infectious diseaseso Exposure to drugs, alcohol, and solventso Physical attacks by otherso Exposure to toxic chemicalso Sharp objects (i.e., needle sticks, knives, and weapons)o Other dangerous situationso Immunization for Hepatitis B and vaccination against TuberculosisThe above responsibilities must be performed in keeping with The Salvation Army\'s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.QUALIFICATIONS AND EDUCATION REQUIREMENTS:*NOTE: For some jobs, you may be required to provide validated educational documentation.Education/Certifications:

• Completion of a post-secondary diploma or certificate from a program of two academic years in a related field, or work equivalency
• Clear Criminal Record Check with Vulnerable Sector Check

Experience:

• Minimum of 2 years\' experience in human services or administration in a non-profit environment preferred.
• Strong initiative and customer service orientation; recruitment; volunteer management skills an asset
• Experience working within a social services environment is considered an asset.

PREFERRED SKILLS/CAPABILITIES:

• Strong organization, communication, and planning skills; detail oriented, problem-solving ability
• Ability to cope with limited resources, seize opportunity and think creatively.
• Strong computer skills including proficiency with MS Office
• Strong verbal, written and interpersonal communication skills.
• Ability to work independently with confidence and integrity.
• Ability to work cohesively as part of a team.
• Ability and willingness to work flexible hours, with occasional weekend availability.
• Sound understanding of The Salvation Army, its mission and its principles and a willingness to adhere to them.

Successful candidates, prior to hiring, may be required to provide.

• Background check consent
• A clear vulnerable sector screening
• A valid class 5 license and clean driver abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training.

DAYS and HOURS of work: This is a Full-time position based on 40 hours per week. Normal flexible hours of work - 8:30 a.m. to 5:00 p.m. Monday to Friday; \xc2\xbd hour unpaid meal break.The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.We thank all applicants, however, only those candidates to be interviewed will be contacted.Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

The Salvation Army