Job Description

Communications Specialist - Temporary Full Time

Status:

Temporary Full-Time (1.0 FTE) - Until June 12, 2026

Reporting To:

Director, Communications, Change & Culture

Date Available:

Negotiable

Hours of Work:

7.75 hours per day, 38.75 hours per week.

Shift Pattern:

Days

Exempt/Non-Exempt:

Non-Exempt

Program:

Communications

Classification:

Program Specialist II

Salary Range

$33.86 - $44.57 per hour

Closing Date:

December 28, 2025

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.



We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!

Position Summary

The Mosaic PCN Communications Team is listening to our physician members, our employees, and our community. We are continuously finding ways to weave together the needs and ideas of these audiences with the collaborative design and delivery of our Mosaic PCN services to best support and improve the health of the community around us.



The Communications Specialist strategically positions Mosaic PCN (MPCN) with key stakeholders through developing, managing, and continuously improving our digital channels. This includes sharing our corporate narrative and supporting the communications needs of our stakeholders in an evolving and exciting environment.



The Communications Specialist possesses matured professional knowledge in designing, writing, editing, and publishing relevant and engaging content that offers value to Mosaic patients, the community, physicians, and employees while supporting the organizational strategy and priorities. This position also provides guidance, mentorship and support to the Communications and Marketing Coordinators and reports to the Director, Communications, Change & Culture.

Key Responsibilities

The Communications Specialist is a skilled storyteller who is adept at crafting engaging digital narratives, including patient stories, and conveying the support that Mosaic offers the community through various internal and external digital channels.



Strategic Planning & Budgeting


Recommend and guide the creation, execution, and evaluation of MPCN's social media strategy. Identify emerging issues and opportunities and recommend appropriate digital communications approaches to advise and support business units and leaders across the organization. Create and maintain policies, procedures and guidelines related to digital communications. Assists in managing the budget within the scope of work to ensure alignment with the department budget alongside the Director, Communications, Change & Culture. Creates strategic communications plans for new/large-scale organizational project involving a significant digital platform component and manages the ongoing delivery of the plan while working closely with other internal stakeholders to determine content.

External & Internal Communications


Write and edit engaging digital content for stakeholders through the use of dynamic media (such as photos, videos and graphics) in collaboration with other members of the communications team. Ensure all digital content is consistent with the MPCN brand, direction, and strategy of the larger communications portfolio through regular auditing. Collaborate with MPCN portfolios to provide digital communications and marketing expertise, as well as timely updates to external facing information as required (Google business, website program and services, etc.) Manage website content, functionality, and graphics, including coordination with vendors as required. Develop, monitor, and grow MPCN brand awareness through digital platforms, including social media, website, physician portal, and intranet.

Mentorship


Prove day-to-day guidance, support and mentorship to the Communication and Marketing Coordinators for use of and updates to digital platforms. Engage employees through digital channel communications, ensuring consistent messaging and brand reputation. Represent and act on behalf of MPCN on the Calgary Zone Communication Committee and work collaboratively with other Calgary Zone communicators in the creation and implementation of zone-wide projects. Represent and act on behalf of MPCN on the Calgary Zone Social Media task group. Maintain alignment with Alberta Health as the funding body for Primary Care Networks as well as the newly formed Primary Care Organization.

Data Monitoring and Evaluation


Use of analytics to evaluate the effectiveness of social media, intranet, employee email, website and physician portal regularly as agreed to with the Director, Communications, Change & Culture. Develop reporting dashboards for use by the Mosaic leadership team in collaboration with the Director, Communications, Change & Culture, and evaluation team. Work to enhance day-to-day performance, functionality, and usability of all digital platforms, with considerations for inclusivity and usability by the Mosaic patient population. Use of Google Analytics and Google Business to monitor and report on public sentiment and patient experience. Collaborate with the patient relations department to share patient feedback through agreed-upon processes.

Qualifications & Requirements

Education & Experience


Degree in communications, marketing, public relations, or journalism plus two (2) years of communications and marketing experience demonstrating past success in developing and executing strategic communications plans or relevant Diploma plus four (4) years of experience. Excellent writing, editing, proofreading, layout, and design skills, including the ability to present concepts verbally and ability to adjust content to remain consistent with brand, direction, and strategy. Proven experience in creating, implementing and monitoring the success of digital campaigns.

Knowledge, Skills & Abilities


Proficient in the use of digital communications/marketing tools and platforms including WordPress, Hootsuite, SharePoint, Facebook, LinkedIn and others. Ability to diplomatically ask questions, challenge and suggest alternative strategies and approaches. Ability to monitor benchmarks for measuring the impact of communications tactics and campaigns. Intermediate to advanced knowledge of Microsoft Office Suite and Adobe Creative Suites including Photoshop, Illustrator, and InDesign.

Assets


Experience in a healthcare environment is an asset.

Competencies

The

Core Competencies

listed below are identified by Mosaic leadership and should be demonstrated by all employees across the organization:



Practice Communication Excellence (Communication)

Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Build Community-Feeling (Teamwork)

Able to share due credit with coworkers, display enthusiasm, and team spirit and promote a friendly group working environment.

Advocate for Patient/Client (Patient/Client-Centricity)

Able to demonstrate a high level of patient/client service delivery in a respectful and caring manner.

Understand Values of Change (Adaptability)

Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things with a positive attitude.

Embrace Culture and Diversity (Cultural Competency)

Developing positive attitudes towards diverse populations; gaining knowledge of different life practices and world views.

Act with Professionalism (Personal Effectiveness)

Takes personal responsibility for the quality and timelessness of work and achieves results with little oversight.

Working Conditions

Occasional evening and weekend hours required. Ability to travel on public transportation or valid driver's license with access to own car in good repair is required.

Why Mosaic PCN

We provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Care Spending Account (HCSA) / Taxable Spending Account (TSA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!

Conditions of Employment

Successful applicants must provide proof of qualifications and a current police information check (PIC) including vulnerable search at the applicant's expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.



We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.

This position is part of the bargaining unit covered by a collective agreement with Health Sciences Association of Alberta (HSAA).