The Communications Operator is the vital link and trusted lifeline between members of the public and emergency fire and medical services. Under the general direction of the District Chief (Communications Supervisor), the Communications Operator is responsible for answering, processing, and prioritizing calls for fire and medical services.
This position is responsible for determining the resources required to be dispatched in accordance with triage information, policies and procedures, computer aided geographic information and status data provided by field personnel; ensuring the efficient and accurate dispatch of Department resources to fire and/or medically-related incidents; and providing regular information updates to field personnel and/or other emergency services, agencies and institutions as required.
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