Job Description

Cardinal Health, with over 1,400 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.


The Communications Manager, Canada is a senior communications role responsible for defining and executing internal and external communications strategies/plans in support of the company's business objectives, image and reputation in Canada. This role will provide strategic support to the Canada President and Canada Leadership Team, build relationships with external stakeholders, including media and community organizations, and design meetings and communications to leverage these relationships to promote the company. It also builds relationships internally and supports effective employee communications. This is a hybrid role required to reporting at our Vaughan Head office twice a week.


The position is responsible for the development and execution of comprehensive communication strategies and tactics to engage external and internal stakeholders in support of business priorities and initiatives. The role requires a strong understanding of local communications nuances and the ability to apply principles and practices that exemplify world-class communication, aligning with the broader communications strategies of the company.


The successful candidate will work with global, International, and country cross-functional business teams and outside vendors to create relevant and measurable communications initiatives. A positive, problem-solving attitude is a must for this role. Candidate will be highly collaborative, effective at building consensus, and capable of offering sound counsel to business partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide guidance to the Canada leadership on effective communication methods and offer genuine, meaningful feedback Collaborate with leaders, employees and partners to develop and implement strategic external and internal communication plans that reflect the company's mission, values, brand, and priorities all while mitigating risk Seek and maintain comprehensive understanding of the business/function Collaborate with communications partners within International and GMPD to follow consistent communications processes, protocols and reporting standards Develop and maintain effective working relationships with the Company's outside agencies that support Communications and the business Develop processes and protocols for existing and new initiatives and programs

External Communications

Develop Public Relations (PR) and thought leadership plans Execute and manage PR and thought leadership tactics, including media outreach and speaking engagements Create communication deliverables such as scripts, news releases, pitch letters, talking points, thought leadership articles, social media posts, etc. Collaborate with Canada Marketing on joint initiatives such as product launches, content marketing initiatives and social media campaigns Act as domain expert on business-specific issues and contribute to the company's crisis communications and business continuity plans, including the development of customer messaging where necessary Provide executive communications support, including support for messaging or script development and presentation coaching Track and measure external activities

Social Media

Oversee the development of organic social media content on Canada's LinkedIn account in partnership with the International Communications social media lead and Enterprise social media team Develop and curate Canada organic social content using both internal and external sources Work with Canada Marketing/Creative Services to develop visual assets for social posts Manage social media engagements with followers and other external audiences

Internal Communications

Create and coordinate internal announcements and change management communications for the business Create and manage content for internal channels (Essential Update Canada, Intranet, VivaEngage etc.) Develop content and provide support for key internal meetings (e.g. town halls), leadership meetings and National Sales Meetings Support internal employee and cultural initiatives

Executive Communications

Counsel senior executives and other stakeholders on critical communication issues Work with senior leadership to anticipate and respond to urgent issues Create and coordinate executive messages for external and internal stakeholders

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

Education and experience

Bachelor's degree in Journalism, Mass Communications or a related field or equivalent work experience preferred. Eight or more years of experience in public relations or corporate communications or related field preferred.

Knowledge, Skills & Abilities:

Exceptional oral and written communication skills Self-directed, action-oriented, forward-thinking and innovative with high ethical standards A "role-up-your sleeves" mentality, requiring the person taking this position to be hands-on and create and execute on deliverables as well as being a leader Ability to calmly and effectively manage complex issues that arise quickly and require immediate attention Editorial and curatorial mindset that seeks to understand what audiences consume and how to create it. Applied knowledge in working with social media and digital communications Knowledge of effective communications strategies and plans for implementation Strong analytical skills, good judgment and strong operational focus Strong organizational and project management skills Delivers results by being a team player who works cross functionally with peers and other business leaders Demonstrated ability to lead change; to challenge the status quo constructively Decisive individual who possesses a 'big picture' and Segment-wide perspective Able to manage and work effectively within specified budgets Ability and willingness to travel up to 15%

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Le ou la gestionnaire des communications, Canada, aura la responsabilite de definir et de mettre en oeuvre des strategies et des plans de communication internes et externes a l'appui des objectifs commerciaux, de l'image et de la reputation de l'entreprise au Canada. Ce role offrira un soutien strategique au president du Canada et a l'equipe de direction du Canada, etablira des relations avec des parties prenantes externes, y compris les medias et les organisations communautaires, et concevra des reunions et des communications visant a tirer parti de ces relations pour promouvoir l'entreprise. Il ou elle developpera egalement des relations internes et soutiendra une communication efficace avec les employes.


Le ou la titulaire du poste est responsable de l'elaboration et de l'execution de strategies et de tactiques de communication visant a impliquer les parties prenantes externes et internes a l'appui des priorites et des initiatives de l'entreprise. Le role exige une solide comprehension des nuances propres aux communications locales ainsi que la capacite d'appliquer des principes et des pratiques exemplaires en matiere de communication, en coherence avec les strategies de communication globales de l'entreprise.


La personne choisie travaillera avec les equipes Internationales, nationales et interfonctionnelles ainsi qu'avec des fournisseurs externes afin de creer des initiatives de communication pertinentes et mesurables. Une attitude positive et axee sur la resolution des problemes est indispensable pour ce poste. De plus, elle doit faire preuve d'une grande capacite de collaboration, d'efficacite dans la recherche d'un consensus et d'une capacite a offrir des conseils avises aux partenaires commerciaux.

TACHES ET RESPONSABILITES ESSENTIELLES

Conseiller les dirigeants du Canada sur les methodes de communication efficaces et formuler des observations sinceres et concretes. Collaborer avec les dirigeants, les employes et les partenaires pour elaborer et mettre en oeuvre des plans strategiques de communication externe et interne qui refletent la mission, les valeurs, la marque et les priorites de l'entreprise, tout en attenuant les risques. Acquerir une excellente comprehension des activites et des fonctions. Collaborer avec les partenaires en communication au sein de l'equipe internationale et du segment GMPDafin de suivre des processus, des protocoles et des normes de rapport coherents. Developper et maintenir des relations de travail efficaces avec les agences externes de l'entreprise qui soutiennent l'equipe des communications et l'entreprise. Elaborer des processus et des protocoles pour les initiatives et les programmes existants et nouveaux.

Communications externes

Elaborer des plans de relations publiques et de leadership eclaire. Executer et gerer les tactiques de relations publiques et de leadership eclaire, y compris les relations avec les medias et les prises de parole. Creer des produits de communication tels que des scripts, des communiques de presse, des lettres de presentation, des points de discussion, des articles de leadership eclaire, des messages sur les medias sociaux, etc. Collaborer avec l'equipe Marketing sur des initiatives communes telles que les lancements de produits et les initiatives de marketing de contenu. Jouer le role de chef de file pour les questions specifiques a l'entreprise et contribuer aux plans de communication de crise et de continuite des activites de l'entreprise, y compris, le cas echeant, a l'elaboration de messages a l'intention des clients. Fournir un soutien a la communication des cadres, y compris un soutien a l'elaboration de messages ou de scripts et a l'accompagnement des presentations. Suivre et mesurer les activites externes.

Medias sociaux

Superviser l'elaboration de contenu organique pour le compte LinkedIn du Canada, en partenariat avec le responsable des medias sociaux des communications internationales et l'equipe des medias sociaux de l'entreprise. Elaborer et mettre en valeur le contenu social en utilisant des sources internes et externes. Travailler avec l'equipe Marketing et services creatifs pour developper des elements visuels pour les messages sociaux. Gerer les engagements dans les medias sociaux avec les abonnes et d'autres publics externes.

Communications internes

Creer et coordonner les annonces internes et les communications relatives a la gestion du changement pour l'entreprise. Creer et gerer le contenu des canaux internes (Nouvelles essentielles Canada, intranet, Viva Engage, etc.). Developper le contenu et fournir un soutien pour les reunions internes cles (p. ex. assemblees generales), les reunions de direction et les reunions nationales de vente. Soutenir les initiatives culturelles internes.

Communications des cadres

Conseiller les cadres superieurs et les autres parties prenantes sur les questions de communication essentielles. Collaborer avec les hauts responsables pour anticiper les problemes urgents et y repondre. Creer et coordonner des messages de cadres pour les parties prenantes externes et internes.

CONNAISSANCES, COMPETENCES ET APTITUDES REQUISES

Formation et experience

Baccalaureat en journalisme, en communication de masse ou dans un domaine connexe, ou experience professionnelle equivalente, de preference. Au moins huit ans d'experience en relations publiques ou en communication d'entreprise ou dans un domaine connexe, de preference.

Connaissances, competences et aptitudes

Competences exceptionnelles en matiere de communication orale et ecrite Personne autonome, orientee vers l'action, tournee vers l'avenir et l'innovation, avec des normes ethiques elevees Mentalite de type retroussons nos manches , qui exige de la personne occupant ce poste qu'elle soit sur le terrain, qu'elle cree et execute des produits livrables et qu'elle joue un role de leader Capacite a gerer calmement et efficacement des questions complexes qui surviennent rapidement et requierent une attention immediate Esprit editorial qui chercher a comprendre ce que les publics consomment et comment le creer Connaissances appliquees dans le domaine des medias sociaux et de la communication numerique Connaissance des strategies de communication efficaces et des plans de mise en oeuvre Solides competences analytiques, bon jugement et forte orientation operationnelle Solides competences en matiere d'organisation et de gestion de projets Obtention de resultats en faisant preuve d'esprit d'equipe et en travaillant de maniere transversale avec ses pairs et d'autres chefs d'entreprise Capacite averee a conduire le changement et a remettre en cause le statu quo de maniere constructive Personne decidee qui possede une vue d'ensemble et une perspective a l'echelle du segment Capacite a gerer et a travailler efficacement dans le cadre de budgets specifiques Capacite et volonte de voyager jusqu'a 15 % du temps

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

#LI-Hybrid

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.


Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.